Employee Engagement Program Manager
Summary
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Apple’s worldwide Retail Engagement, Marketing and Merchandising (REMM) team creates and delivers programs, campaigns, initiatives, and experiences that help Apple Retail’s customers and teams discover, buy, and go further with Apple products and services. These efforts increase awareness, drive conversion, and grow affinity for Apple.
Every day, Apple Retail teams around the world learn something new, share what they know, and get better at their craft. This role exists to make those moments better than they are today, and to imagine what they could become. It's a mix of strategic thinking and hands-on building.
Description
This role drives strategy and delivery for new team engagement experiences, partnering with technology, design, and content teams to bring them to life. You'll help define the desired outcome, then shape a practical path to reach it, making the trade-offs required as ideas meet existing tools and processes. Some communications writing and learning development work comes with the role, in support of the experiences you help build and similar innovation initiatives.
-Help define the strategy, desired outcomes, and requirements for new engagement experiences
-Guide cross-functional teams from concept through launch
-Make and communicate the strategic trade-offs that keep the outcome intact as conditions change
-Partner with designers, writers, and learning strategists to incorporate critical points of view while keeping the final experience cohesive
Responsibilities
- Partner with leadership to define strategy and desired outcomes for new engagement experiences, forming a clear point of view on scope, sequencing, and the team member needs to work must serve
- Guide cross-functional teams and partners across technology, design, content, and learning from concept through launch
- Shape the path from idea to delivery, setting priorities and making and communicating the trade-offs that keep the essential intent intact as constraints emerge
- Stay current on developments across retail, technology and AI, and bring that perspective into what gets built and when
- Lead change management for new tools and ways of working, and develop the communications and learning content needed to launch and support them
- Define what success looks like for new engagement experiences, and analyze feedback and performance data from tests and existing tools to determine what's working, what isn't, and what to adjust in future work
Minimum Qualifications
- 7+ years in strategy, design, product management, user experience, internal engagement, program management, or a similar discipline
- Demonstrated experience translating a strategy or vision into a delivered product, program, or experience
- Experience leading cross-functional teams and partners through the full arc of delivery, from concept to launch
Preferred Qualifications
- Background in strategy or design, with a track record of keeping an outcome intact while the path to reach it evolves
- Experience delivering digital products or experiences in close partnership with technology and design teams
- Fluency in retail and technology developments, with a habit of anticipating what's next and adjusting course early
- Demonstrated ability to analyze data and information, identify problem statements, build solutions, and iterate
- Experience leading change management for new tools or ways of working across a large, global organization
- Outstanding organizational, documentation, and communication skills, including presenting to and influencing senior leaders