eCommerce Merchandising Specialist
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The eCommerce Merchandising Specialist is responsible for managing product catalogs, digital merchandising activities, and product content across eCommerce platforms. This role plays a critical part in driving online sales, improving product visibility, and enhancing the customer shopping experience by ensuring product information is accurate, engaging, and aligned with brand standards. The specialist leverages data, customer insights, and merchandising best practices to optimize product performance and support the successful execution of digital commerce initiatives.
Why Join This Team:
- Be part of a dynamic Digital Commerce organization supporting global eCommerce initiatives.
- Influence how products are presented and discovered across online channels.
- Gain exposure to industry-leading technologies, including Adobe Commerce, AEM, and Product Information Management (PIM) platforms.
- Work closely with Product Marketing, Sales, Digital Marketing, and eCommerce Operations teams.
- Contribute to initiatives that improve customer engagement, online revenue, and digital merchandising effectiveness.
What You Will Do:
- Create, maintain, and optimize product catalogs, categories, bundles, and product attributes across eCommerce platforms.
- Ensure product descriptions, specifications, pricing, images, and promotional content are accurate, complete, and aligned with brand guidelines.
- Manage and organize digital assets, including product images, videos, marketing collateral, and technical documentation.
- Collaborate with cross-functional teams to gather requirements, prioritize merchandising initiatives, and execute catalog updates.
- Analyze product performance metrics, including conversion rates, search visibility, page engagement, and sales trends, to identify improvement opportunities.
- Optimize product content using SEO best practices, accessibility standards, and user experience principles.
- Support promotional campaigns, product launches, seasonal initiatives, and merchandising updates across online channels.
- Conduct quality assurance reviews and testing to validate content accuracy, functionality, and customer experience.
- Maintain merchandising documentation, process guides, templates, and workflow standards.
- Identify opportunities to improve merchandising efficiency through automation, workflow improvements, and platform enhancements.
- Monitor industry trends, customer behavior, and emerging technologies to recommend innovative merchandising strategies.
- Prepare reports and insights on merchandising performance and business outcomes.
What You Need to Succeed:
- Bachelor's degree in Marketing, Business Administration, Information Technology, Communications, or a related field.
- Minimum of 3 years of experience in eCommerce Merchandising, Product Content Management, Catalog Management, or Digital Commerce Operations.
- Experience with Adobe Commerce (Magento), Adobe Experience Manager (AEM), Product Information Management (PIM) systems, or similar platforms.
- Strong understanding of eCommerce merchandising principles, product lifecycle management, and digital commerce best practices.
- Knowledge of SEO, web accessibility (WCAG), and user experience standards.
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
- Strong analytical skills with the ability to interpret performance data and translate insights into actionable recommendations.
- Excellent attention to detail and ability to manage large volumes of product information accurately.
- Strong written and verbal communication skills.
- Experience using project management and collaboration tools such as Workfront, Jira, Trello, or similar platforms.
- Basic knowledge of HTML and CSS is an advantage.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
How We Set You Up for Success:
- Comprehensive onboarding and training on Digital Commerce platforms, merchandising processes, and catalog management tools.
- Exposure to global eCommerce operations and cross-functional business initiatives.
- Opportunities to develop expertise in Adobe Commerce, AEM, PIM platforms, SEO, and digital merchandising strategies.
- Collaboration with Marketing, Product Management, Sales, and eCommerce Operations teams.
- Continuous learning and career development opportunities within Digital Commerce, Marketing Operations, and Customer Experience functions.
Work Arrangement: Hybrid
Shift: EMEA Shift (2nd Shift)
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