Digital Advertising & Customer Success Specialist
Join Siemens and become part of a global digital media environment where advertising operations, technology, customer experience and business processes come together.
We are looking for a Digital Advertising & Customer Success Specialist to help manage our social media advertising operations, support internal customers, coordinate with key partners and ensure a smooth and accurate media buying and billing process.
Your main responsibilities
- Manage day-to-day digital advertising and media operations, supporting campaign onboarding and execution.
- Act as a key point of contact for customers, media partners and internal stakeholders.
- Administer Sprinklr advertising accounts, user access, integrations and platform configurations.
- Support customers with platform access, integrations and operational troubleshooting.
- Coordinate media spend, billing, invoicing and monthly reconciliations, ensuring accurate financial information.
- Work closely with Finance, Procurement and external partners on purchase orders, invoices, payments and accruals.
- Monitor budgets, advertising spend and reporting, ensuring data accuracy across different platforms and tools.
- Identify opportunities to simplify and improve operational processes.
What you need to succeed
- Degree or equivalent experience in Marketing, Business, Communications, Finance or a related field.
- Experience in Digital Advertising, Media Operations, Paid Media, Ad Operations or Customer Success.
- Experience working with billing, invoicing, reconciliations, budgets or advertising spend.
- Strong customer and stakeholder management skills.
- Analytical mindset and strong attention to detail.
- Good knowledge of Excel and digital platforms.
- Advanced English for working in an international environment.
Experience with Sprinklr, Tableau or similar advertising/reporting platforms is a plus.
What we offer
- A diverse and inclusive culture.
- Learning and development opportunities, with access to 1,000+ online courses.
- Medical coverage for you and your family group.
- Hybrid working model.
- Work & Life Balance.
Create a better tomorrow with us
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.
Bring your authentic self and #TransformTheEveryday with us.