Digital Account Executive

The successful candidate will build and deepen customer relationships by developing a comprehensive understanding of customer business priorities, industry trends, and transformation goals. In this role, you will lead strategic technology conversations, connect customers with appropriate Microsoft stakeholders and executives, and identify opportunities to drive business value through digital transformation and Microsoft solutions.

You will develop and execute account plans that align customer objectives with Microsoft priorities, ensuring both business outcomes and revenue goals are achieved. Working across a broad network of internal partners and extended virtual teams, you will orchestrate resources to strengthen customer relationships, drive solution adoption, and deliver successful account outcomes.

This role requires the ability to anticipate customer challenges, identify and remove blockers, and lead resolution efforts that improve customer satisfaction and overall experience. You will influence key decision makers by articulating Microsoft's value proposition, securing alignment on strategic initiatives, and uncovering new opportunities to expand customer engagement and solution usage. Success in this role requires maintaining a strong understanding of Microsoft's product portfolio, solutions, strategy, and evolving industry trends to help customers achieve their business objectives.

Account Management

• Develop and execute account plans to achieve customer outcomes, revenue targets, and consumption goals across assigned accounts.
• Drive alignment and accountability across internal stakeholders, industry experts, and partners to ensure successful execution of account strategies.
• Build and expand relationships with key internal and external stakeholders to support opportunity development and business growth.
• Anticipate customer needs, identify risks and growth opportunities, and adjust priorities to maximize business impact and long-term account success.

Customer Engagement

• Build trusted relationships with executive, business, and technical decision makers through consultative engagement and ongoing business reviews.
• Develop a deep understanding of customer business priorities, technology strategies, and industry trends to identify opportunities for innovation and growth.
• Lead strategic technology discussions and coordinate internal resources to support customers' digital transformation objectives.
• Advocate for customers internally, address competitive risks, and drive engagement strategies that strengthen customer satisfaction and loyalty.

Industry Knowledge

• Maintain strong knowledge of Microsoft's product portfolio, solutions, strategy, and industry trends relevant to assigned accounts.
• Understand customer business models, market dynamics, and challenges to inform strategic planning and customer engagement.
• Collaborate with industry experts and partners to gather insights that support customer transformation and business outcomes.
• Apply industry and customer knowledge to identify opportunities that drive value, growth, and competitive differentiation.

Sales Excellence

• Articulate Microsoft's value proposition and align solutions to customer business objectives and key performance indicators.
• Lead and coordinate cross-functional teams and stakeholders to deliver customer-focused solutions and accelerate sales execution.
• Leverage customer feedback and insights to improve customer satisfaction, strengthen relationships, and drive successful outcomes.
• Identify and drive solution adoption, consumption, upsell, and cross-sell opportunities while supporting long-term customer success.

Required/minimum qualifications

• Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 3+ years sales and negotiation experience or related work experience OR 5+ years sales and negotiation experience OR equivalent experience.
• Advanced proficiency in both English and Spanish.

Additional or preferred qualifications

• Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 8+ years sales and negotiation experience or related work experience OR 10+ years technology sales and negotiation experience OR equivalent experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.