Design for Service Assistant (Contractor)

Lenovo•Published 1 days ago•First seen 1 hours ago

Why Work at Lenovo

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Responsibilities:

• Manage DFS sample inventory, including receipt, loans, shipments, transfers, and returns, ensuring accurate and traceable records.

• Coordinate sample availability for serviceability reviews, repair video production, and service training.

• Support serviceability reviews for consumer laptop,desktops, all-in-one PCs, and other assigned products, including disassembly, reassembly, photography, and documentation under engineering guidance.

• Assist in maintaining service spare-parts definitions, customer-replaceable component information, and review issue tracking lists.

• Collect and consolidate project data, review status, outstanding actions, and monthly reporting materials.

• Coordinate with engineering and training teams to follow up on sample requests, documentation needs, and open issues.

• Maintain project tracking tools and supporting documentation to improve data accuracy, visibility, and operational efficiency.

Job Requirements:

• Associate degree or above in Mechanical Engineering, Electronics, Computer Technology, or related fields.

• Basic knowledge of computer hardware, with practical disassembly and reassembly skills and an awareness of safe handling practices.

• Proficiency in Excel, Word, and PowerPoint for inventory tracking, data consolidation, and reporting.

• Ability to read English technical documentation and communicate through routine English emails.

• Strong attention to detail, coordination skills, and the ability to manage multiple tasks.

• Experience in sample management, hardware testing, repair, or technical support is preferred.

• Basic knowledge of AI, scripting, data processing, or workflow automation is a plus.

• Strong ownership, communication skills, and a continuous improvement mindset.

岗位职责:

• 管理 DFS 样机台账，协调接收、借用、寄送、转交和归还，确保记录准确、可追踪。

• 协调可维修性评审、维修视频制作及服务培训所需的样机，跟进样机安排和使用进度。

• 在工程师指导下，支持消费类笔记本，台式机、一体机及其他指定产品的可维修性评审，包括拆装、拍照和记录整理。

• 协助维护维修备件定义、客户可更换部件信息及评审问题跟踪清单。

• 收集并汇总项目数据、评审状态、待办事项及月度报告材料。

• 对接工程和培训团队，跟进样机申请、资料需求及未关闭问题。

• 维护项目跟踪工具和相关文档，提升数据准确性、信息透明度及工作效率。

岗位要求：

• 大专及以上学历，机械、电子、计算机或相关专业。

• 了解电脑硬件组成，具备基础拆装能力及安全操作意识。

• 熟练使用 Excel、Word 和 PowerPoint，能够开展台账维护、数据汇总及报告整理。

• 能阅读英文技术资料，并进行日常英文邮件沟通。

• 工作细致，具备协调能力和多任务管理能力。

• 有样机管理、硬件测试、维修或技术支持经验者优先。

• 了解并会利用AI，脚本开发、数据处理或流程自动化者优先。