Delivery Supervisor - Warsaw

Description

As a Delivery Supervisor at our Delivery HUB in Warsaw, you will serve as an Operations Coordinator while also leading a team of Customer Experience Specialists. Your role is pivotal in ensuring seamless delivery operations, meeting or exceeding key performance indicators, and fostering synergy with the local Service team responsible for VRI/PDI (Vehicle Readiness Inspection/Pre-Delivery Inspection). You will operate cross-functionally with Sales, Delivery, Logistics, and Service teams to guarantee timely vehicle handovers and exceptional customer satisfaction. This position demands strong leadership, operational expertise, and fluency in Polish and English to communicate effectively across diverse teams and stakeholders.

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount 
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy 

Responsibilities

• Oversee and coordinate all delivery operations within the assigned region, ensuring adherence to performance metrics such as dwell time, yield, cost per delivery, customer satisfaction, and transactional accuracy.
• Lead, mentor, and manage a team of Customer Experience Specialists, building a high-performing team with a professional and supportive work environment while driving productivity and personal development.
• Ensure timely vehicle arrivals at Tesla locations, maintain vehicle readiness, and facilitate smooth and convenient vehicle handovers for customers.
• Collaborate with the local Service team to align on VRI/PDI processes, ensuring operational synergy and high-quality vehicle preparation.
• Work cross-functionally with Inside Sales & Delivery, Order Operations, Financial Services, Logistics, and other support teams to streamline processes and enhance the delivery experience.
• Plan, forecast, and execute operational tasks, managing both vehicle and customer flows on a day-to-day basis, including delivery calendars and scheduled volumes.
• Manage the delivery pipeline, handle customer escalations, and ensure final payment collection and vehicle revenue recognition in collaboration with relevant teams.
• Continuously monitor and improve delivery processes to maximize efficiency and customer satisfaction, identifying opportunities for operational enhancements.
• Compile and present performance reports to leadership using standardized dashboards and tools, providing clear visibility into team and operational outcomes.
• Maintain Tesla’s high standards for operational excellence and customer service, ensuring a world-class delivery experience through consistent training and coaching of staff.

Requirements

• Proven experience in Sales, Service, or Operations, with a strong focus on problem-solving, operational efficiency, and achieving results.
• Demonstrated leadership skills, with prior experience managing or mentoring a team, including coaching and performance management through the full delivery cycle.
• Ability to prioritize tasks, manage multiple responsibilities, and meet business-critical deadlines in a fast-paced environment.
• Exceptional organizational, numerical, and analytical skills to oversee complex operational processes and delivery pipelines.
• Excellent written and verbal communication skills in Polish and English.
• Strong ability to build collaborative relationships and communicate effectively across all levels of the organization.
• Technological fluency and comfort working across multiple systems and tools, with proficiency in CRM software, MS Office Suite, and internal business systems.
• Superior attention to detail and a proactive approach to identifying and resolving operational challenges.
• Consistent record of customer service excellence and a passion for enhancing the customer experience.
• Must have and maintain a valid driver’s license with an acceptable and safe driving record, and a minimum of two years of driving experience.

Additional Notes

• This role is based at the Delivery HUB in Warsaw and requires on-site presence to manage daily operations and team interactions.
• Previous experience in delivery operations or customer-facing roles within the automotive industry is a plus.