Delivery Advisor, Part Time

Description

Do you want to help build a world of amazing abundance? Tesla is looking for a Delivery Advisor to help us fulfill our mission of accelerating the world's transition to sustainable energy while creating lifelong customers.

The core responsibility of this role is taking over once an order is placed and guiding customers through a frictionless delivery and ownership experience. You will coordinate all post-order activities (documentation, financing, registration, and handover), conduct personalized vehicle orientations, and ensure customers become enthusiastic Tesla owners.

Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in customer service or operations and can thrive in a fast-paced environment.

Responsibilities

• Take over customers post-order and guide them through the full delivery process, including validating purchase solutions and creating ownership plans for direct buyers.
• Support customers with financing, trade-ins, registration, and all required documentation to ensure smooth, timely deliveries.
• Communicate regularly with customers to set expectations, provide timeline updates, address concerns, and conduct vehicle handovers plus new-owner orientations.
• Coordinate closely with sales, finance, service, Delivery Experience, and other teams to deliver a seamless customer experience.
• Accurately complete documentation, update internal systems, and strictly follow processes for speedy revenue recognition and cash collection.
• Meet or exceed delivery targets and performance metrics while educating customers on the full Tesla ecosystem.
• Share best practices across the location, execute administrative duties (contracts, finance), and support additional business needs with a flexible mindset.
• Ensure customer satisfaction by promptly resolving issues and escalating when needed.

Requirements

• This is a part-time, in-office position.
• Experience in sales or customer-facing roles.
• Ability to speak persuasively and confidently.
• Positive and energetic with professional and excellent customer service skills.
• Ability to present technical information clearly to a wide range of audiences.
• Excellent listening, reading, and communication skills.
• Ability to prioritize effectively and handle shifting priorities while meeting deadlines.
• Ability to work independently and in a team environment.
• Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation).
• Valid Driver’s License and ID.
• Able to communicate efficiently in both Spanish and English.