Data Center Server Operations Manager, Global Server Ops 24/7 Operations

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.

The Server Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology.

As a Server Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting. Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $138000 - $200000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Oversee day-to-day data center operations, managing technical teams, vendors, and service delivery while hiring, coaching, and developing talent to achieve strategic business goals.
• Drive the deployment, maintenance, and support of global computing, network, and compute architecture, utilizing experience in Linux/Unix system administration and large-scale environments.
• Initiate and manage complex infrastructure projects, solving strategic problems to ensure site priorities directly align with global corporate objectives.
• Implement and foster an exceptional Environmental Health and Safety (EHS) culture on-site, ensuring a collaborative, and highly aligned team environment.
• Support continuous 24/7 operations in the RIC metro, with flexibility to work assigned day, evening, overnight, or weekend shifts.

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 8 years of experience in computing infrastructure, networking, operating systems, or hardware.
• 5 years of experience managing technical, vendor, contract management, or delivery teams.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience with initiating and executing strategic initiatives in a global environment.
• Track record of leading and improving Environmental Health and Safety initiatives.
• Excellent strategic problem-solving skills.
• Demonstrated strong performance and experience with data gathering, analysis and presentation skills.
• Demonstrated passion for operations and people management.