Data Analyst, Service Operations
Description
Tesla is looking for an enthusiastic and experienced Data Analyst to support our Service Operations business across regions in APAC. You will turn data into clear, strategic actions that improve profitability and service value, and you will go beyond spreadsheets and reporting. You will have the opportunity to shape and continuously improve how we make decisions with data.
Responsibilities
- Build and maintain tools, dashboards, and platforms that give end-to-end visibility into service operations across multiple regions.
- Run deep-dive analyses of service operation costs across APAC markets. Identify inefficiencies and opportunities for optimization.
- Automate daily operational workflows to eliminate manual processes and drive operational excellence. Coverage includes, but is not limited to, workshop, front of house, tooling, parts, and financial reporting.
- Query and analyze large-scale datasets with SQL to uncover market trends, exceptions, and actionable insights.
- Develop Python-based automation scripts (with AI tooling) and data pipelines for data extraction, transformation, reporting, and simulation modeling.
- Provide proactive analyses that drive business programs and informed decisions.
- Support leadership with dashboards, ad-hoc analyses, risk assessments, and quarterly operational summaries.
- Drive continuous improvement through data-driven storytelling and cross-cultural collaboration.
- Independently manage multiple analytical projects, platform builds, and data support requests, ensuring objectives and deadlines are met.
Requirements
- Professional experience in data analytics, service operations, business analysis, or financial operations is preferred. Fresh graduates are also welcome to apply.
- Strong analytical mindset with experience in cost analysis, financial modeling, and/or data interpretation. Formal finance training is not required.
- Excellent quantitative skills and a solid grasp of statistical methods. You can run simulations, present findings clearly and concisely, and inspire confidence in data-driven decisions.
- Excellent written and verbal communication skills. You can present insights to both technical and non-technical stakeholders, including senior leadership.
- Highly collaborative and team-oriented, and also able to work independently.
- Able to deliver under tight deadlines and manage multiple tasks and projects at once.
- Self-starter with a curious nature, comfortable learning new systems, tools, and regional business practices independently.
- Thrives in diverse, fast-paced environments. You are culturally sensitive and team-oriented.
Preferred / Nice to Have
- Experience with Python for data processing, automation, or statistical modeling.
- Hands-on experience using AI/LLM tools to improve analytics and automation workflows.
- Experience in automotive after-sales, service operations, or a similar field. Relevant areas include parts and inventory, warranty, labor and pricing, service center capacity, and customer satisfaction.
- Experience with forecasting, scenario or simulation modeling, and budget or variance analysis.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage (Extended to Employees' Dependents)
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.
福利
除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險 (包括配偶及子女)
- 全球員工支援計劃 (EAP) 和協助資源
- 員工購車計劃
- Tesla 車輛體驗計劃
- Eshop精品員工優惠
- 節慶禮物
- 員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。