Customer / Technical Support Engineer

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Customer/Technical Support Engineers are electrical or computer engineers who are the primary technical resource for Keysight’s world-wide sales and services team. You will be responsible for providing factory-based product and application support for Keysight’s RF/mW product portfolio within the High Frequency Measurements CoE. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Job Responsibilities:

• Support our internal and external customers by providing application, repair, and upgrade support.
• Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
• Resolve customer facing issues quickly, seeking R&D experts as appropriate.
• Conduct training to regional technical support teams and service centers.
• Represent the customer viewpoint in decision making processes.
• Develop and deliver NPI’s product supportability strategies and documentation
• Assist in the creation of service documentation for instrument repair and upgrades.
• Find a balance between customer satisfaction and financial impact to Keysight.
• Actively participate in reliability improvement teams.

• Bachelors or Masters Degree in Engineering or related field.
• Typically 3-5 years relevant experience for entry to this level.
• Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
• Experience operating and programming RF and microwave test equipment.
• Excellent English written and oral communications skills.
• Ability to convey complex ideas clearly.
• Excellent teamwork skills, commitment to task, creativity in problem solving.
• Work collaboratively to solve difficult technical problems.
• Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.
• Familiar with Windows OS configuration and troubleshooting
• Strong customer focus and ability to exercise independent judgment.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***