Customer Technical Support Co-op/Intern

Nokia•Published 1 days ago•First seen 1 days ago

Position: Customer Technical Support Co-op/Intern
Number of Position(s): 3
Duration: 4 Months
Date: Jan. 4th - Apr. 30th, 2027
Location: Onsite Ottawa, ON, CANADA

EDUCATIONAL RECOMMENDATIONS

Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

Qualifications

You Have:

Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)
Strong knowledge of Linux platforms
Strong knowledge of coding and automation
Excellent communication skills and ability to work well in a team environment
Excellent written communication skills
Quick learner and willing to share knowledge with others on the team

It Would Be Nice If You Also Had

IP Certifications or equivalent
Basic knowledge of how to configure routers and switches
Exposure to tools such as Wireshark and IXIA

Responsibilities

What you will do:

Troubleshoot customer network issues across various IP Service Router platforms.
Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades.
Assist in reproducing customer issues in the lab and documenting test results.
Perform basic configuration tasks on routers and switches under supervision.
Identify opportunities for automation and develop solutions.
Help prepare presentations or summaries based on findings from lab tests or customer cases.
Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Salary Range: CAD per year