Customer Services Account Management Professional
We are looking for a commercially driven Customer Services Account Manager who will develop long-term customer relationships and grow our complete service portfolio across the installed base.
The role connects customer needs with the right technical expertise and turns service potential into sustainable business. The position covers maintenance and service agreements, spare parts, retrofit and modernization, training, lifecycle services, and emerging growth areas such as SCADA, Protection & Automation, and OT cybersecurity.
It is not an expert engineering role. The Account Manager is expected to understand the customer challenge, identify the opportunity, coordinate the relevant specialists, and drive the business from the first discussion through proposal and order.
What part will you play?
• Develop and manage customer relationships across utilities, infrastructure, data centers, renewable energy operators, and industrial facilities.
• Identify service opportunities proactively within the installed base and translate customer needs into clear business potential.
• Promote the complete Customer Services portfolio, including maintenance, service agreements, spare parts, retrofit, modernization, training, and lifecycle services.
• Develop recurring business through long-term service agreements and scalable service models.
• Drive opportunities from identification and qualification through technical clarification, proposal preparation, negotiation, and order placement.
• Coordinate Sales, Customer Services, Engineering, Proposal teams, Service Operations, cybersecurity specialists, and portfolio experts to build the right customer solution.
• Support customer visits, installed-base reviews, site surveys, and technical assessments together with the relevant technical experts.
• Develop business in Medium Voltage and Low Voltage applications, including switchgear, protection, automation, control, and SCADA-related service needs.
• Grow OT cybersecurity services by identifying customer demand for cybersecurity assessments, system hardening, patch management, secure remote access, network segmentation, security monitoring, and secure-substation services.
• Maintain transparent opportunity and pipeline management, with clear next steps, responsibilities, and commercial priorities.
• Build customer-specific account and growth plans based on installed-base potential, lifecycle status, operational risks, and modernization needs.
• Follow market developments, customer requirements, and applicable technical and regulatory drivers, and convert them into practical service opportunities.
• Represent Customer Services in customer meetings, workshops, and commercial discussions, with a strong focus on customer value and sustainable growth.
What do I need to qualify for this job?
• Bachelor’s degree in Electrical Engineering, Electrical & Electronics Engineering, Control Engineering, or a related discipline.
• At least 3 years of relevant experience in technical sales, service sales, account management, business development, or a comparable customer-facing role.
• Good understanding of electrical distribution systems, including Medium Voltage and Low Voltage applications.
• Experience with service business, installed-base development, maintenance, retrofit, modernization, or lifecycle services is preferred.
• Knowledge or experience in SCADA, protection and automation systems, SIPROTEC, SICAM, IEC 61850, and OT cybersecurity is an advantage.
• Ability to understand technical customer needs and coordinate specialists without being expected to perform all expert engineering activities personally.
• Strong commercial awareness and the ability to convert technical needs into customer value, proposals, and orders.
• Strong customer orientation, communication, negotiation, presentation, and relationship management skills.
• Strong ownership, entrepreneurial mindset, and motivation to develop new business opportunities.
• Structured working style, learning agility, and effective collaboration across different functions and technical disciplines.
• Good command of written and spoken English and Turkish.
• Availability for customer visits and business travel.
What We Offer?
• Speaking up Culture
• Respectful Workplace
• Being part of a global work environment
• Attractive remuneration package
• Excellent recognition tools providing spot awards
• Learning & Development opportunities for both personal and professional growth
• Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
• Creche allowance for mothers
• Share matching programs to become a shareholder of Siemens AG
• Remote working and remote living flexibility only for relevant positions
• Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html
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