Customer Service Specialist

Fault Management Specialist-Core delivers support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during the Care phase. Complies with the standard and emergency case handling processes.

Qualifications

Good-To-Have:

• Bachelor's degree with 8+yrs of experience in Node Type-Huawei/ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, Cloud.
• Handling Customer Issue& provide proactive support.
• Experience in software Update Management (SUM) handling.
• Analyze, prepare, implement, and verify the configuration and integration of a Node/network/system
  Emergency Handling.

Good-To-Have:

• Knowledge in Software Update Management, including planning, execution, and support of software upgrades and patches.
• Knowledge of Huawei/ZTE IMS Core Network Elements.
• Network Integration Skills, including configuration, integration, verification, and troubleshooting of telecom nodes and systems.

Responsibilities

• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.

• Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
• Supports transfer of concepts for professional direction of own organisational unit into actionable measures.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• Develops customer relationship on day-to-day basis.
  Advancing connectivity to secure a brighter world.
  Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 
  Learn more about life at Nokia.
  

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.