Customer Service Professional - High Pressure Water Mist System
Position Title: Service Engineer / Manager – AMC & Project Coordination | High-Pressure Water Mist Systems
Role Summary
The role involves managing follow-up and coordination for AMC contracts related to completed projects, with a strong technical understanding of High-Pressure Water Mist Systems deployed on ships/fleets.
Key Responsibilities
- Follow up on AMC contracts for completed projects and coordinate with the client on a regular basis.
- Provide technical support and coordination for High-Pressure Water Mist Systems deployed on ships/fleets.
- Prepare spare parts lists and coordinate requirements for upcoming AMC activities.
- Follow up with the client on a weekly basis regarding AMC requirements and activities.
- Prepare Order Confirmation (OC) for received AMC orders and coordinate/distribute the same with Procurement, Accounts, and Operations.
- Follow up on invoice generation, submission, and approval with the internal Accounts team and the client's Accounts department.
- Monitor and track project costs.
- Certify contractor invoices in coordination with the Site Supervisor.
- Track manpower and material movement to and from the project site.
- Prepare and submit the Collection & Billing Plan for AMC and Spare Orders for the upcoming month by the first week of every month to the Manager.
Required Experience & Technical Knowledge
- 5–7 years of relevant experience in the same or similar field.
- Strong technical knowledge of High-Pressure Water Mist Systems, particularly systems deployed on ships/fleets.
- Experience in AMC coordination, spare management, billing, invoicing, project cost tracking, and client coordination.