Customer Service Administrator

About the Role

We are seeking a highly organized and customer-focused Customer Service Administrator to support our growing Solar Service Operations team. This role serves as a key liaison between customers, field service teams, manufacturers, and internal business partners to help ensure exceptional service delivery and efficient day-to-day operations.

The Customer Service Administrator will coordinate customer inquiries, service requests, logistics activities, warranty claims, and administrative functions while partnering with Supply Chain, Engineering, Manufacturing, Order Management, Sales Support, and Client Management. This opportunity is well suited for a professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and support needs.
• Coordinate communication among customers, field technicians, manufacturers, and internal stakeholders.
• Process quotes, purchase orders, service documentation, and customer records.
• Schedule service activities, meetings, training sessions, and operational events.
• Track shipments, spare-parts orders, and warranty claims to support timely resolution.
• Maintain accurate records in company systems and databases.
• Support daily administrative and operational activities for the Solar Service Operations team.
• Escalate customer concerns and assist with issue resolution while maintaining a professional customer experience.
• Collaborate across functions to support service execution and continuous process improvement.

Basic Qualifications

• High School Diploma or GED.
• 4+ years of customer service, administrative support, customer support, or operational coordination experience.
• Experience working directly with customers in a service-oriented environment.
• Experience processing customer documentation, purchase orders, quotes, or service-related records.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to organize, prioritize, and manage multiple tasks simultaneously.
• Ability to communicate effectively with customers, vendors, and internal stakeholders.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related discipline.
• Experience using CRM or customer service platforms such as Salesforce.
• Experience supporting field service, warranty administration, logistics, or service operations.
• Demonstrated ability to resolve customer issues and manage escalations effectively.
• Strong attention to detail when managing customer records, documentation, and operational data.
• Experience collaborating across multiple business functions, including Supply Chain, Engineering, Manufacturing, or Sales Support.
• Experience within the renewable energy, manufacturing, industrial, or technical services industry.

Why Join Us?

• Be part of the growing renewable energy industry.
• Work in a collaborative, team-oriented environment.
• Access opportunities for professional growth and career advancement.
• Receive competitive compensation and benefits.
• Make a meaningful impact by supporting customers and advancing sustainable energy solutions.

Ready to take the next step in your career? Apply today and join a team helping power a more sustainable future.

You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $40,555 - $69,523 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.