Customer Lifecycle Architect – Life Science (LS)

Customer Lifecycle Architect - Life Science (LS)

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

You'll make a difference by:

• Driving lifecycle growth across strategic accounts by identifying, prioritizing, and expanding lifecycle business opportunities for Life Science customers across Asia Pacific in both new and existing production environments.
• Developing and executing account lifecycle strategies by partnering with sales, account management, technical, and global industry teams to create actionable roadmaps that balance short-term revenue opportunities with long-term customer growth.
• Leading customer value conversations by facilitating assessments, discovery workshops, and strategic engagements that improve operational performance, product quality, production efficiency, energy optimization, and sustainability outcomes.
• Building and prioritizing a strong sales pipeline by leveraging installed base insights, identifying expansion opportunities, qualifying opportunities, and supporting opportunity pursuit activities across target accounts.
• Aligning channel and partner strategies by collaborating with internal teams and industry-focused partners to deliver scalable lifecycle solutions and accelerate customer adoption.
• Orchestrating stakeholders and driving continuous improvement by connecting customer executives, operational teams, account leaders, and global functions while providing market feedback that shapes future lifecycle offerings and business growth initiatives.

Your defining qualities:

• Strong consultative sales expertise with a proven ability to develop strategic opportunities, influence stakeholders, and drive business growth across complex customer environments.
• Deep understanding of Life Science or process manufacturing operations with knowledge of how technology and services can improve plant performance, quality, productivity, and sustainability.
• Strategic account management capabilities with experience building account plans, identifying customer value drivers, and executing long-term growth strategies.
• Excellent stakeholder management and communication skills with the ability to engage effectively across customer organizations, sales teams, technical experts, partners, and executive leadership.
• Collaborative and customer-focused mindset with a high degree of ownership, accountability, and the ability to lead through influence in a matrix organization.
• Experience working in multicultural and international environments with the ability to bridge regional and global teams and align diverse stakeholders around common objectives.

In return, we offer you: 

• Flexible Work Environment: Including a mobile working policy that supports your well-being and allows you to prioritize what matters most. 
• Competitive Compensation & Benefits: A comprehensive package to reward your contributions. 
• Values-Driven Culture: An inclusive workplace that prioritizes diversity and belonging. 
• Continuous Learning & Development: Opportunities to grow your skills and advance your career.

Recruitment Process: 

• CV Screening 
• If shortlisted, a session with our TA Consultant to understand your motivation & your past experiences 
• 1-3 Business Interviews Offer Stage

Transform the everyday with us!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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