Customer Fulfillment Representative for Iberia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Customer Operation Specialist is a key point of contact for assigned accounts, overseeing all aspects of order management to ensure customer satisfaction and ongoing business success.

This role involves reactive and proactive communication through phone and email, maintaining a high standard of service to foster strong, long-term customer relationships.

The representative will be responsible for managing daily customer service tasks, handling order-related inquiries. Acting as a primary liaison for internal teams, the representative supports internal teams,  sales staff and customers by providing timely and professional responses to questions related to order or shipment status.

Key Responsibilities:

• Resolve customer inquiries, including those related to shipment/arrival dates, product lifecycle, 
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place necessary to maintain service standards.
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests with professionalism and efficiency.

Requirements:

• Bachelor’s degree preferred (relevant experience may be considered in place of formal education).
• Desired: A proactive attitude, openess to learning, and flexibility to embrace changes and new approaches
• Fluent in English, written and spoken
• Excel skills - intermediate level  (Vlookup, Pivot,..) is mandatory
• Min. 2 years of experience in a similar role.
• Previous experience also with logistic is an advantage
• Organizational skills, prioritization skills needed
• Self-motivated, proactive, and dependable, with the ability to work effectively under pressure.

What Lenovo can offer you:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft and hard skills trainings and individual mentoring
• 1:1 contribution to the Third Pillar Pension System
• Flexibility with a hybrid work model (3:2)
• Life insurance fully covered by Lenovo

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

PAY TRANSPARENCY

The anticipated initial gross base salary range for this position is 17,000–24,860 EUR per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations.

Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process.

In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities.

For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.