Customer Experience Specialist, Vehicle Handover (Full Time) - Newbury

Description

As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

Responsibilities

• Welcome customers and provide an exceptional handover experience. 
• Conduct key handovers, ensuring all documentation is completed. 
• Offer guidance on vehicle features and answer customer queries. 
• Maintain high vehicle presentation standards at collection sites. 
• Assist in moving vehicles to designated areas. 
• Manage appointment flow to optimise efficiency and reduce wait times. 
• Support Tesla Direct deliveries when required. 
• Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.  
• Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. 

General Duties:

• Work flexibly to support sales and delivery needs. 
• Accurately track and update customer details in internal systems. 
• Share best practices across locations. 
• Educate customers on Tesla’s ecosystem and available solutions. 
• Execute administrative duties, including contract completion and finance. 
• Manage additional duties as needed to support business requirements. 

Requirements

• Excellent interpersonal skills with a passion for customer service. 
• Strong knowledge of Tesla’s products and the ability to communicate clearly. 
• Proactive mindset with strong problem-solving abilities. 
• Ability to multitask in a fast-paced environment. 
• Flexibility to work weekends and evenings. 
• Passion for Tesla’s mission and customer experience. 
• Full UK driving licence held for at least two years with no penalty points.