Customer Experience Specialist, Sales - Rotterdam
Description
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. Whether you’re an experienced professional, fresh out of school, have little to no work experience, or are looking for your very first job – at Tesla you’ll get the chance to make an immediate impact and grow quickly in a dynamic, passionate sales team.
You are driven by Tesla’s mission to accelerate the world’s transition to sustainable energy. You are part of a larger sales team that works closely and flexibly together, with a true one-team mentality to achieve our sales targets.
Responsibilities
- Proactively engage with customers visiting the store or events to identify potential leads and build a strong pipeline through active interaction and data capture.
- Deliver exceptional customer service by understanding customer needs, answering questions and objections, and enthusiastically promoting the test-drive experience to create a positive and memorable impression.
- Execute successful lead-capture strategies during events to maximize engagement and conversion opportunities.
- Build value for customers by understanding their requirements, presenting our vehicles, and clearly communicating Tesla’s unique value proposition to drive conversions.
- Collaborate closely with the sales team and other departments to align strategies.
- Maintain a positive, professional attitude at all times, delivering a customer experience that reflects Tesla’s values.
Requirements
- Excellent interpersonal skills and a natural ability to build rapport and trust with customers.
- Strong (or quickly learnable) knowledge of Tesla’s vehicles.
- Ability to communicate information in a clear, easy-to-understand way.
- Strong organizational skills and the ability to juggle multiple priorities in a fast-paced environment.
- Flexibility to work weekends and evenings when needed.
- Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
- Fluency in Dutch & English.
- A valid driving license in the Netherlands is mandatory for this position.