Customer Account Specialist

Customer Account SpecialistThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

CAS – Customer Account Specialist

Deliver customer experience. Attend to customer queries from different access channels (email, phone, customer portal). Build and maintain strong internal and external customer relationships. Demonstrate understanding of customer payment processes, and key contacts for payment processing.

Daily Task include:

• Support Total Customer Experience
  Collection & Delinquency Management
• Establish collection strategies and action plan to meet/exceed metrics with targets on open Account Receivable (AR) > Billed and Due, 30, 90,180 days
• Report progress during AR review meetings and effectively forecast month-end metric results
• Manage healthy AR balances per Customer
• Ensure timely Payment Allocation accordingly to policies and procedures
• Document collection notes in system.

Team Collaboration

• Communicate/escalate disputes and non-responsiveness effectively and timely to team leaders / managers
• Collaborate and engage with team members providing valuable input for customer projects/solutions
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment and prompt follow-up
• Proactive interaction and collaboration with various internal and external stakeholders

Education and Experience Required:

• Typically, a bachelor's degree or equivalent experience and/or 1-2 years related experience or master's degree.
• Build strong negotiation skills.
• A good command of English in writing and speaking. 
• Possess basic knowledge about finance and accounting will be an advantage to have. 
• Advantageous to be fluent in Mandarin (reading, writing and speaking)

Knowledge and Skills:

• Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Preference: be fluent in Mandarin (reading, writing and speaking)

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.