Coordinator of Deliver Management
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
The Delivery Management Coordinator (DM) in the Brazil is a strategic leadership position responsible for driving a culture of continuous improvement, efficiency, and quality readiness. Reporting directly to the Head of Service Unit Brazil and acting as a key partner for local Business Line heads.
The mission is to boost Global Business Service (GBS) Brazil to the next level of data- and process-driven excellence and quality culture.
You’ll make an impact by:
Strategic Transformation and Standardization
• Leading the design and implementation of the Operational excellence roadmap for Brazil.
• Working in close alignment with Business Line Heads, Service Unit Heads, Heads to drive process standardization across the Americas.
• Reducing process complexity and improving service delivery throughout the region.
• Establishing and maintaining a robust governance structure for continuous improvement projects.
• Ensuring clear quality readiness and stable operations.
Operational Excellence
• Performance management review and performance maturity level
• Enabling data-driven decision-making at all levels of the organization and using real-time dashboards & KPIs for continuous improvement (Obeya rooms)
• ServiceNOW governance – usage of global platform to monitor operations track incidents, and enable data-driven decisions
• Tracking quality and cycle-time improvements alongside financial and operational impact.
• Translating process insights into executed improvements and measurable business impact.
Continuous Improvement
• Driving the cultural shift toward a continuous improvement mindset.
• Establish a structured CI framework, promote upskilling and foster innovation across GBS organization
• Sharing regional best practices and insights with global partners.
• Providing coaching, training, and mentorship in Lean, Six Sigma, and Agile methodologies to lead process harmonization, eliminate waste and process optimization.
Quality Management
• Ensure consistency, compliance, and excellence through global standards and control frameworks for quality.
• Ensure alignment with ISO Standards: ISO 9001 (Quality), ISO 22301 (Business Continuity), and ISO27001 (Information Security)
• Lead internal and external certifications, maintaining full audit readiness through updated documentation and structured evidence management
• Ensure business continuity through business continuity plans (BCPs) and resilience integration into GBS strategy and corporate compliance.
• Lead enablement and growth into the organization through structured knowledge frameworks, incident monitoring and root cause analysis
Basic Qualifications
- Master’s degree in Business, Engineering, or similar disciplines
- 5+ years of experience leading operational excellence, business transformation, or shared services organizations.
- Expertise in Lean Six Sigma, Process Mining, and Agile methodologies.
- Experience designing, launching, and scaling complex transformation initiatives.
- Experience with ISO standards (ISO9001, ISO22301, ISO27001)
- English language proficiency.
- Human-centered leader who prioritizes culture, alignment, and organizational effectiveness.
- Passion for continuous improvement, leveraging technology and automation to enhance our operations and ensure our quality readiness
- Collaborative, approachable leader with the ability to challenge ideas constructively, influence stakeholders, and develop high-performing teams.
Work location and employment model:
• CLT (formal employment contract), hybrid (remote work on some days of the week!)
• Jundiaí – São Paulo
If this sounds like a good fit for you, come apply!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
In addition to diverse, collaborative, and dynamic teams, Siemens offers a comprehensive benefits package focused on well-being and quality of life. This includes profit sharing, a hybrid work model, and various other perks and conveniences. Want to know more?
Please note that our recruiters do not request documents or sensitive personal data via email, WhatsApp, or social media. The entire onboarding process takes place through the "Docteka" digital platform—a secure environment that protects both candidate data and information regarding the position and the company. Furthermore, we emphasize that we do not charge fees to participants in our selection processes, nor do we require the completion of specific courses to fill vacancies. If you would like to join our company, please apply through our official channels.