Communications Systems & Ops. Specialist

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and role:

Are you a systems thinker who loves turning chaotic processes into streamlined, automated workflows? The Global Communications team is seeking Systems & Operations Specialist to help maintain the tools, workflows, and operational processes that keep the organization running efficiently!

This role will play a hands-on part in managing and improving the team’s Airtable environment, supporting workflow automation and reporting, coordinating vendor and purchasing processes, and maintaining accurate operational data. The ideal candidate enjoys working with systems, organizing information, solving process problems, and finding practical ways to reduce manual work.

This is a highly collaborative role. You will work with Communications, PMO, Finance, Procurement, Legal, and other partners to keep information accurate, workflows moving, and teams connected.

This is an opportunity for someone who wants to build experience at the intersection of business operations, systems, data, and communications.

What you will accomplish:

Airtable & Systems Operations

• Maintain and support the Global Communications Airtable environment, including tables, views, forms, fields, permissions, and automations.
• Keep Airtable data accurate, complete, and organized by following established standards and processes.
• Help update and improve existing Airtable workflows as team needs evolve.
• Support the intake and tracking of communications projects, vendors, requests, and other operational activity.
• Troubleshoot basic system issues and partner with more technical resources when additional support is needed.
• Help document how systems and workflows work so that processes are easy for others to understand and use.
• Support adoption of Airtable and other shared tools across the Global Communications team.

Workflow Automation & Process Improvement

• Identify repetitive or manual processes that could be simplified, standardized, or automated.
• Build or maintain straightforward automations, notifications, reminders, and workflow steps using Airtable and other approved tools.
• Help test new workflows and make incremental improvements based on user feedback.
• Partner with PMO and Communications team members to translate business needs into practical system and process solutions.
• Look for opportunities to reduce duplicate work, improve visibility, and make information easier to access.

Reporting & Data Management

• Maintain recurring reports, dashboards, and operational views used by the Communications team.
• Pull together information from Airtable and other business systems to support team and leadership reporting.
• Perform basic data validation and reconciliation to identify missing, inconsistent, or outdated information.
• Help maintains a reliable source of truth for projects, vendors, subscriptions, purchase orders, and other operational activity.
• Support the preparation of simple summaries and insights that help teams understand status, upcoming deadlines, and areas requiring attention.

Vendor, Purchasing & Operational Support

• Support the coordination and tracking of vendors, contracts, subscriptions, purchase orders, and related operational requests.
• Maintain accurate records of vendor activity, renewal dates, commitments, and status.
• Work with Communications partners and cross-functional teams such as Finance, Procurement, and Legal to help move requests through the appropriate processes.
• Follow up on open actions, upcoming renewals, and missing information to keep workflows moving.
• Support budget and spend tracking by maintaining accurate operational data and documentation.
  

Team Operations & Enablement

• Help maintain shared documentation, process guides, trackers, and operating resources.
• Support team planning activities and recurring operational processes.
• Respond to day-to-day questions related to tools, workflows, and operational processes.
• Contribute ideas for improving how the Global Communications team works and shares information.
• Take on additional operational projects as team priorities evolve.

What you will bring:

• 3-5 years of experience in business operations, project coordination, PMO, marketing operations, communications operations, or a related field.
• Hands-on experience using Airtable, including building or maintaining tables, views, fields, forms, linked records, or basic automations.
• Strong organizational skills and attention to detail, with the ability to manage multiple requests and deadlines.
• Comfort working with structured data and maintaining accurate records.
• Ability to learn new systems quickly and troubleshoot problems independently before escalating when needed.
• Strong written and verbal communication skills.
• Ability to work effectively with people across different teams and functions.
• A practical, process-oriented mindset and interest in finding ways to make work simpler and more efficient.
• Comfort with Google Workspace tools such as Google Sheets, Docs, and Drive.

Preferred Skills & Experience:

• Experience building Airtable automations, interfaces, dashboards, or more advanced workflows.
• Experience with other workflow or project management tools such as Asana, Smartsheet, Monday.com, Jira, Zapier, or similar platforms.
• Experience supporting vendor management, purchasing, contracts, subscriptions, or budget-related processes.
• Experience creating or maintaining operational dashboards and recurring reports.
• Exposure to AI-enabled productivity or workflow tools.
• Experience working in a fast-paced, cross-functional, or global organization.
• Interest in communications, marketing, technology, or business operations.

Additional Details

The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

$89,200 - $119,100

The base pay range for all other U.S. work locations is expected in the range below: 

$61,600 - $103,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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