Commercial Virtual Service Technician, Semi (Afternoon Shift)
Description
Tesla Commercial Virtual Technicians are part of one of the largest technical service organizations in the world, working together to accelerate the planet’s transition to sustainable energy. Joining Tesla means joining a team of highly skilled technicians and engineers supporting cutting-edge commercial EV technology, including the most advanced semi-truck in production today.
Commercial Virtual Technicians are a critical extension of every Semi service operation. We rely on their diagnostic expertise, process discipline, and technical judgment to guide repairs, support field and service center teams, and deliver exceptional experience for fleet customers virtually and at scale.
We invest in your professional growth through structured programs and on-the-job training designed to accelerate your career and unlock your potential. Our expectation is that you bring your full self to work each day, deliver high-quality technical guidance, provide exceptional support to customers and internal partners, and help advance Tesla’s mission.
Responsibilities
- Serve as a subject matter expert on advanced diagnostics and repair planning across the Tesla Semi product line, including but not limited to software/firmware, hardware faults, and CAN bus issues. Prepare service appointments to ensure a fast, accurate customer experience. Recommend and advise on required repairs based on technical findings
- Proactively track and schedule service campaigns and preventive maintenance. Coordinate with service technicians and customers to gather information for warranty claims and process claims with timely follow-up
- Identify repairs that can be carried out in remote service areas and correctly set appointments for maximized efficiency
- Work independently and as part of a team to maximize repair efficiency and first-time fix. Provide feedback to Design and Engineering to continuously improve repair procedures and product quality. Meet or exceed Commercial Virtual Technician KPI metrics
- Contribute with a collaborative, inclusive, and respectful attitude in a fast-changing environment. Document diagnostics, guidance, and repair plans clearly and consistently
- Assist with onboarding and training of new technicians to upskill the team. Identify repeat failures and fleet-level patterns; escalate insights to Engineering and procedure owners
- Partner cross-functionally with service centers, mobile teams, advisors, and other stakeholders to support efficient resolution. Perform additional duties as assigned by leadership in support of Semi service operations
Requirements
- Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair. Understanding of advanced automotive and/or heavy-duty repair and service techniques
- Willingness to learn new and innovative automotive and heavy-duty technologies. Ability to manage multiple priorities, organize workload, and meet deadlines
- Strong remote communication skills, including the ability to guide a technician or customer through complex diagnostics
- Proven experience diagnosing power electronics and digital communication protocols (e.g., multimeter, oscilloscope)
- Working knowledge of high-voltage EV systems and/or Class 8 electrical/electronic diagnosis, with a clear path to HV competency
- Experience with OEM diagnostic software (Tesla Toolbox or equivalent: Cummins INSITE, Detroit DiagnosticLink, PACCAR DAVIE, Bendix ACom, etc.)
- Commercial trucking or Class 8 experience a plus. Valid driver’s license, maintained in good standing