Carrier Operations Analyst

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Carrier Operations Analyst, Outbound Logistics oversees and optimizes finished vehicle transportation across truck, rail, and ocean modes. Operating out of Normal, IL, this position ensures timely, efficient vehicle deliveries by coordinating with contracted and spot market carriers, managing data, tracking performance, planning capacity, and resolving operational issues. Key responsibilities include driving carrier relationship management, maintaining process standardization, and fostering clear cross-functional alignment across teams. This position is located in Normal, IL. Responsibilities Oversee truck, rail, and ocean carriers to ensure high service standards and prompt delivery of finished vehicles, tendering freight to both contracted and spot market partners. Maintain high data integrity by entering shipment details into the Transportation Management System (TMS), reconciling entries with Bills of Lading (BOLs), and auditing daily system reports. Lead capacity planning initiatives in partnership with carriers, rail facilities, and service centers. Review KPI metrics with carriers on a structured monthly basis, executing corrective action plans when performance targets are missed. Analyze operational data to pinpoint inefficiencies and trends, applying root-cause analysis in cross-functional settings to implement solutions. Design, document, and deploy standardized logistics workflows. Establish and enforce safety guidelines to safeguard personnel and vehicles. Partner with IT and Procurement teams to streamline new carrier onboarding. Manage carrier damage claims in coordination with the internal OBL Claims Damage team to resolve issues promptly. Schedule: Tentatively Monday through Friday, 10:00 AM – 7:00 PM, with occasional Saturday requirements. Qualifications Education & Experience: Bachelor’s degree in supply chain, logistics, or a related field (or equivalent practical logistics experience). Domain Knowledge: Background in finished vehicle logistics and rail transport is preferred. Technical Systems: Direct experience operating Transportation Management Systems (TMS) and/or yard management platforms. Data Analysis Skills: Advanced proficiency in Google Sheets or MS Excel (e.g., VLOOKUPs, pivot tables, charting, shortcuts) with a proven track record of data-driven decision-making. Communication & Presentation: Strong written and verbal communication abilities, experience creating presentation decks, and comfort presenting to groups. Collaboration Tools: Familiarity with Google Workspace tools and Slack. Problem-Solving Approach: Curious, structured, and continuous-improvement mindset focused on root-cause analysis. Teamwork & Adaptability: Demonstrated ability to collaborate across functional teams, maintain strong operational execution, and flexibly assist in other team roles as required. Pay Disclosure The salary range for this role is $63,300 - $79,100 for Illinois applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and/or equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than Sept 2nd, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services.