Carrier Manager, ATS - Middle Mile
Amazon•Published 23 hours ago•First seen 12 hours ago
Have you ever thought about what it takes to deliver millions of packages to customers across Brazil, on time, every single time? At Amazon Transportation Services (ATS), we are building a world-class logistics network — and we need people who thrive in complexity, move fast, and think big.
About the Team
ATS Middle Mile is the backbone of Amazon's transportation network in Brazil, connecting Fulfillment Centers, Sort Centers, EDSPs and Delivery Stations through a growing surface and air network. Within Middle Mile, the Outbound & Returns team acts as the primary interface between transportation operations and our carrier partners — ensuring seamless execution, performance stability, and continuous improvement across our logistics channels.
About the Role
Amazon Transportation Services (ATS) is seeking a Carrier Manager to help develop a world-class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence freight execution flowing through our transportation networks, specifically focused on transportation carrier management, development, quality and performance.
This role requires an ambitious individual. You'll represent a critical function within our wider Amazon Transportation Operations, as we work to continuously improve the service levels, capacities and costs of the Amazon Brazil Transportation Line Haul. This will help us ensure promises to our valued customers are being fulfilled each and every time.
You will own the end-to-end relationship with one or more of our transportation carriers, serving as the main POC for your assigned carrier(s) — managing performance, driving operational improvements, negotiating service levels, and leading capacity expansion initiatives. This includes monitoring KPIs such as OTP, OTA, and DEA, conducting business reviews, identifying root causes for performance gaps, and implementing corrective action plans in collaboration with internal and external stakeholders.
English is required.
Key job responsibilities
You will be part of a super connected team responsible for the operation of the middle mile network across Brazil, managing and developing direct relationships with carriers to support Amazon's super accelerated growth in Brazil.
About the Team
ATS Middle Mile is the backbone of Amazon's transportation network in Brazil, connecting Fulfillment Centers, Sort Centers, EDSPs and Delivery Stations through a growing surface and air network. Within Middle Mile, the Outbound & Returns team acts as the primary interface between transportation operations and our carrier partners — ensuring seamless execution, performance stability, and continuous improvement across our logistics channels.
About the Role
Amazon Transportation Services (ATS) is seeking a Carrier Manager to help develop a world-class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence freight execution flowing through our transportation networks, specifically focused on transportation carrier management, development, quality and performance.
This role requires an ambitious individual. You'll represent a critical function within our wider Amazon Transportation Operations, as we work to continuously improve the service levels, capacities and costs of the Amazon Brazil Transportation Line Haul. This will help us ensure promises to our valued customers are being fulfilled each and every time.
You will own the end-to-end relationship with one or more of our transportation carriers, serving as the main POC for your assigned carrier(s) — managing performance, driving operational improvements, negotiating service levels, and leading capacity expansion initiatives. This includes monitoring KPIs such as OTP, OTA, and DEA, conducting business reviews, identifying root causes for performance gaps, and implementing corrective action plans in collaboration with internal and external stakeholders.
English is required.
Key job responsibilities
- Transportation carrier performance management, such as on-time truck performance, linehaul impact to customer experience, etc.
- Identify and develop appropriate performance metrics for each program and ensure consistent measurement and accountability.
- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems)
- Track existing metrics to detect & remove any defects
- Continual, tactical and strategic communication with external customers (Carriers) and internal customers (Fulfillment Centers, Supply Chain, Procurement, Finance, Amazon Logistics)
- Design short/medium-term solutions to improve performance and quality of the operations;
- Continuous Improvement Management with carriers, focused in development of larger and more complex players to ensure they will be able to meet demand
- Optimize procedures, process, and best practices
- Handle difficult problems/efforts, mitigating immediate risks but working, decide if they can handle or need to escalate
- Make trade-offs: time vs. quality vs. resources
- Analyze and improve network design in partnership with Supply Chain teams to meet best in class cost and customer experience results;
- Ensure right business metrics are prepared for and participate in regular Operations calls, business reviews, MBRs, etc.
- Participate in the preparation of strategic documents of ATS area
- Review daily transportation performance dashboards to identify deviations and emerging issues in your program
- Triage and escalate operational defects to the appropriate owners, following up on resolution
- Participate in daily stand-ups and operational calls, providing updates on program health and action items
- Deep-dive into root causes of recurring delays, translating findings into corrective action plans
- Update and maintain program trackers to ensure visibility on ongoing projects and improvement initiatives
- Prepare data and insights for weekly/monthly business reviews
You will be part of a super connected team responsible for the operation of the middle mile network across Brazil, managing and developing direct relationships with carriers to support Amazon's super accelerated growth in Brazil.
Basic Qualifications
- Experience in team management
- Bachelor's degree
- Experience in program or project management
- Experience defining and executing program requirements and using data and metrics to determine improvements
- Experience in Business English skills, both verbal and written
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
- Experience working cross functionally with tech and non-tech teams