Care Engineer
As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems.
With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.
Qualifications
You have:
- 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
- Advanced (Level-3) expertise on Linux.
- Worked/comfort to work in the European time zone or supported the European customer.
Nice to have:
- English language proficiency.
- Basic (Level-2) networking expertise will be a plus.
Responsibilities
- Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
- Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
- Ensure seamless service delivery and continuous performance improvement.
- Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
- Extend 24x7 critical incident support.
- Operate within the European time zone.
- Oversee and drive the entire delivery-to-care process.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.