CAO Radio Expert

The CAO Radio Expert will work in the team, effectively navigating a mixed environment. They will utilize advanced analytical skills to solve complex problems and provide professional direction. This role involves leading projects, managing day-to-day operations, and ensuring the team's readiness through skill identification and development.

Qualifications

• 6+ years of extensive experience in leading customer support teams.
• Advanced analytical skills to solve complex, non-routine problems.
• In-depth business knowledge and understanding of integrated areas.
• Ability to work effectively in a mixed environment.
• Strong leadership and mentorship skills.
• Excellent communication and collaboration abilities.
• Proactive approach to career development and skill enhancement.
• Familiarity with Care processes, tools, and BCPs.
• Ability to manage resources and allocate work efficiently.
• Strong customer satisfaction and quality focus.

*The organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit towards 1H 2027 and this role is planned to be moving to Aurelius as part of a stand-alone business.” Nokia to sell Enterprise Campus Edge business to AURELIUS

*The position currently benefits from Nokia’s standard employment terms and benefits. Subject to completion of the contemplated transaction and the role’s transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained post‑closing.”

Responsibilities

• Lead and mentor the team, providing professional advice and guidance.
• Manage day-to-day operational performance, workload, and efficiency.
• Ensure optimized resources are available, including people, tools, and working material.
• Identify and track team skills, ensuring their readiness and development.
• Ensure Care processes adherence and track team KPIs for continuous improvement.
• Manage customer satisfaction surveys and external/internal feedback.
• Ensure quality of service through monitoring and defining corrective actions.
• Support Care customer interfaces with the right competences and tools.
• Facilitate collaboration and knowledge sharing within the team.
• Manage communications with Care partners for change management and escalations.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.