Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Build qualified pipeline and create meaningful first connections with prospective customers by helping organizations understand how Genesys can improve customer and employee experiences. As a Business Development Representative, you will combine thoughtful outbound prospecting with timely engagement of inbound interest, using channels including phone, email, LinkedIn, video, and digital conversations to connect with relevant buyers. You will work closely with Sales and Marketing to identify customer needs, qualify opportunities, and help prospective buyers navigate their evaluation of cloud-based customer experience solutions. The role offers hands-on exposure to AI-enabled customer experience technology, enterprise sales motions, account strategy, and senior commercial stakeholders, creating a strong foundation for continued growth within Genesys. By bringing curiosity, empathy, and disciplined execution to every interaction, you will help customers explore solutions that can make their customer engagements more personalized, efficient, and effective.

Key Responsibilities

• Build a high-quality new business pipeline by engaging prospective customers across inbound and outbound channels and progressing relevant opportunities toward Sales
• Qualify marketing and prospecting leads using structured approaches such as BANT and MEDDICC, helping identify business needs, buying priorities, decision criteria, and potential customer value
• Partner with field sales representatives on target account planning, prospecting strategies, and competitive positioning to increase engagement within priority accounts
• Drive outbound prospecting through phone, email, LinkedIn, video, and intent data to identify relevant stakeholders and create interest in Genesys solutions
• Convert inbound interest from web inquiries, live chat, phone calls, events, and marketing campaigns into productive sales conversations through timely, personalized follow-up
• Expand engagement within target organizations by identifying relevant buying personas, decision makers, and business units through LinkedIn, internal resources, and subscription databases
• Maintain accurate and actionable prospect and opportunity data in Salesforce to support effective pipeline management, reporting, and collaboration across Sales and Marketing
• Develop trusted relationships with prospects by sharing relevant resources and insights based on their needs, priorities, and stage in the buying journey

Required Qualifications

• 2+ years of relevant experience in business development, sales development, customer engagement, or a comparable commercial role
• Excellent written and verbal communication skills in German
• Strong written and verbal communication skills in English for collaboration in an international business environment
• Demonstrated curiosity and problem-solving ability when uncovering prospective customer needs and business priorities
• Strong active listening skills and the ability to translate customer conversations into clear next steps
• Confidence engaging new contacts through phone, email, social channels, and other digital communication methods
• Strong time management and prioritization skills in an environment with multiple prospects, accounts, and communication channels
• Ability to adapt quickly to changing priorities, customer needs, and commercial opportunities
• Ability to work independently while collaborating effectively with remote and distributed Sales and Marketing teams
• Demonstrated motivation to achieve individual and team goals in a target-oriented commercial environment

Preferred Qualifications

• Experience with Salesforce and sales engagement or lead management platforms such as Salesloft and 6sense
• Familiarity with business productivity applications such as Outlook, Word, Excel, and PowerPoint
• Experience with social selling, video prospecting, digital collaboration tools, or other modern prospect engagement techniques are good to have.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.