Business Analyst 4-Ops

The AI Orchestration Engine Operations role operationalizes the signals, playbooks and AI assets that make the orchestration engine useful in day-to-day Customer Success Services work. The role turns strategic priorities into clear signal definitions, measurable criteria and repeatable operating procedures. This individual partners with business and technical teams to ensure signals are documented, reliable, actionable and continuously improved.

Key Responsibilities

• Define and operationalize new signals, including business purpose, trigger conditions, source systems, data quality criteria, owners and intended actions.
• Create signal metrics, thresholds and validation routines that support consistent interpretation and operational use.
• Develop and maintain signal documentation, playbooks, standard operating procedures and knowledge assets for end users and operators.
• Create, configure or operationalize AI assets that support signal triage, insight generation, recommended actions and workflow execution.
• Partner with data, engineering and business teams to investigate signal quality issues, gaps and adoption barriers.
• Track signal performance, usage and outcomes; recommend enhancements based on operational feedback and measured impact.

Key Qualifications

• 5-8+ years of experience in business operations, analytics, Customer Success Services operations, process improvement or technical program support.
• Strong & proven track record of defining operational metrics, data criteria, procedures and playbooks for business processes.
• Working knowledge of AI-enabled workflows, analytics and the practical considerations of using signals to drive action.
• Strong attention to detail, documentation discipline and ability to work effectively across business and technical teams.
• Experience with Customer Success Services data, applications, OCI or enterprise operational platforms is preferred.

Education
Bachelor degree or equivalent experience is required. Relevant formal training or certifications in AI, cloud technology, program management, change management, analytics or the role specialty are an advantage.

Responsibilities

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.