Body Repair Service Advisor, Eagle Farm
Description
Join Tesla’s groundbreaking Body Repair Program and help lead the future of sustainable, high-precision automotive restoration. As a Body Repair Service Advisor, you’ll play a critical role in the seamless flow of Tesla vehicles through our state-of-the-art repair facilities — from intake to delivery — using advanced tools, eco-friendly materials, and cutting-edge digital systems.
This is more than a service role — it’s a chance to be part of Tesla’s mission to accelerate the world’s transition to sustainable energy, ensuring every repaired vehicle meets the exacting standards of performance, safety, and design that Tesla owners expect.
Responsibilities
- Serve as the primary point of contact between customers, technicians, and repair teams
- Prepare vehicles for repair with accurate documentation, condition reporting, and digital intake
- Manage vehicle arrival logistics and ensure smooth handover to the body shop
- Provide clear, timely updates to customers on repair progress and completion timelines
- Coordinate rental car arrangements and vehicle handover logistics
- Monitor inventory and reorder parts, materials, and supplies as needed
- Conduct final quality inspections to ensure repairs meet Tesla’s exacting standards
- Support repair workflows using digital repair platforms and internal systems
- Perform other duties as assigned to support shop efficiency
Requirements
- 3+ years of experience in automotive collision repair, service coordination, or customer-facing repair roles (preferred)
- Experience with digital repair systems or vehicle repair management software (e.g., CCC ONE, Mitchell, Audatex, etc.) — familiarity with any repair platform is a plus
- Valid driver’s license with a clean driving record
- Excellent written and verbal communication skills
- Ability to follow instructions precisely and work independently in a fast-paced environment
- Strong interpersonal skills and ability to build trust with customers and team members
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Comfortable working in a high-tech, collaborative repair environment
- Passion for innovation, sustainability, and the future of mobility
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Miscarriage leave - 10 days
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
- Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
- Health insurance discounts (AU only)
- Bike to work – $10 per day if you cycle to work
- Employee Assistance Program - Free and confidential counselling for all staff and their families
- Annual Flu Vaccines
- Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.