APAC Executive Relations Manager
Summary
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
In this role, you will lead team managers and their teams of regional employees who support executive escalations related to the Apple Store Online and Apple Retail Stores. You’ll be key in their growth and development, while contributing to improving the customer experience across Apple Retail.
Description
Reporting to the Regional Retail Executive Relations Manager, the Executive Relations Team Manager will partner with stakeholders across functional areas, organizations, and regions to help their team support continuous improvement in process, people, and technology.
Responsibilities
- Manage the leaders of teams of Executive Relations Specialists, caring for their growth and development
- Facilitate escalation related cross-functional discussions aimed at improving customer experiences
- Drive quality and consistency of experience, identifying potential improvements
- Actively encourage a collaborative and inclusive team culture
Minimum Qualifications
- 7+ years of customer service experience, including 3+ years of people leadership.
- Experience managing a diverse group of people and responsibilities and developing people to achieve great things.
- Experience in leading people, projects or initiatives with a worldwide scope.
- Outstanding written and verbal presentation skills in English and Mandarin.
Preferred Qualifications
- Experience supervising and leading teams at Apple who support the customer experience.
- Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
- Influence leadership through poised presentations of concepts and recommendations.
- Thrives in an ambiguous environment and can think clearly in a fast-moving situation.
- Must display great ability to prioritize deliverables, focusing on critical path items, with a persistent attention to detail.
- Ability to influence worldwide teams to ensure regional needs and preferences are represented in key operational decisions.