AI Network Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

We are seeking a highly skilled AI Network Service Delivery Engineer (SDE) - to lead the delivery, operational excellence, and continuous improvement of networking services supporting next-generation AI infrastructure.

Key Responsibilities

• Lead deployment, operational management, and continuous improvement of AI networking services.
• Ensure high availability, reliability, and performance of AI network fabrics supporting GPU clusters.
• Drive incident management, root cause analysis, and service restoration activities.
• Develop operational standards, runbooks, and service delivery processes.
• Partner with engineering and architecture teams to transition solutions into production.
• Drive automation initiatives to improve operational efficiency and reliability.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Requirements

• Extensive experience in network operations, service delivery, or infrastructure management.
• Deep understanding of AI networking architectures and distributed computing environments.
• Strong expertise in Ethernet, InfiniBand, RDMA, and RoCE technologies.
• Experience managing high-performance networking environments in production.
• Strong troubleshooting and stakeholder management skills.
• Fluent in English and local language preferred.

Preferred Qualifications

• Experience with hyperscale data center or cloud operations.
• Knowledge of AI/ML infrastructure and LLM deployments.
• Experience with automation, telemetry, observability, and monitoring platforms.
• Advanced degree in a related technical field.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.