Advanced Services Engineer 1
Key
Responsibilities
Technical Leadership:
-Consults written technical documentation while learning to provide guidance to
customers, under supervision.
-Develops foundational understanding of Oracle technologies, products,
services, and best practices, and relevant industry trends and advancements.
-Completes assigned development tasks to learn to support optimizations or
efficiency efforts (e.g., automation, streamlined processes, elimination of
redundant effort) under leadership.
Service Delivery:
-Learns to take ownership of basic reactive remote or onsite technical
assistance requests in chosen technical specialty as suggested by senior
colleagues.
-Assists customers with basic installations and configuration of software
products, under supervision.
-Reviews and abides by lessons learned post-project to refine approach for
technology implementation or project.
Global Customer Engagement & Education:
-Supports customer relationships by addressing technical needs and assisting in
solution delivery to meet operational goals, with guidance.
-Learns to understand product features, upgrades, and patches to be able to
provide education to customers regarding best practices for technology
stability, maintainability, upgradeability, and performance.
-Attends customer meetings to support senior colleagues in gathering technical
input, as needed.
Technical Design & Documentation:
-References and contributes to customer deliverables and documentation to help
customers implement solutions.
-Performs problem analysis and investigation, providing documented technical
solutions ready for customers to implement, test and maintain, with
supervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solution
quality and maintain relevance.
Influence & Collaboration:
-References and contributes to customer deliverables and documentation to help
customers implement solutions.
-Performs problem analysis and investigation, providing documented technical
solutions ready for customers to implement, test and maintain, with
supervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solution
quality and maintain relevance.
Innovation & Business Development:
-Begins to observe how customer feedback is used and learns from others how
product alignment informs services and engagement.
-Learns to leverage customer insights to identify new service offerings and
engagement methods.
-Learns to identify sales opportunities for additional services for customers
by aligning Oracle capabilities with evolving customer requirements.
-Learns to deliver presentations and observes client consultations to build
understanding of solutions.
-Begins developing technical knowledge to understand the value proposition and
its customer impact; observes discussions on contracts under threat.
Core Responsibilities
Collaboration & Partnership:
-Collaborates with team members to better understand expectations and
contribute to shared objectives. Builds basic understanding of business,
stakeholder, and/or customer needs to provide support with guidance.
Continuous Improvement:
-Begins to identify ideas to increase the efficiency and effectiveness of
processes, protocols, and workflows with guidance.
Planning & Execution:
-Completes assigned tasks and monitors timelines and/or budgets to ensure the
timely completion of work in accordance with project requirements. Follows
direction to prioritize work and adjust to shifts in resources or timelines.
Problem Solving:
-Follows standard procedures to identify and escalate issues to senior team
members. Collects and reviews basic information to troubleshoot common errors.
Continuous Learning:
-Builds knowledge and learns new skills aligned with industry trends and best
practices as directed. Incorporates feedback and participates in training to
improve skills.