Account Services Management Senior Advisor

Account Services Management Senior Advisor

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Qualifications

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8+ years in service delivery/support operations with strong ITIL knowledge. 
• Experience managing customer accounts and meeting SLA/CSAT goals. 
• Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics. 
• Strong communication, prioritization, and problem‑solving skills. 
• Ability to coordinate cross‑functional work streams. 

Desirable Requirements

• Bachelor’s degree. 
• ITIL Intermediate; PMP or equivalent.

Responsibilities

What you’ll achieve:

As a Senior Advisor, you will be responsible for owning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management team in Taipei, Taiwan.

Responsibilities

You will:

• Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts. 
• Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions. 
• Identify process, knowledge, and automation improvements; contribute to playbooks. 
• Handle escalations and stakeholder communications; ensure timely updates and outcomes. 
• Partner with Sales, Support, and Engineering to align delivery with commitments. 

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

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