Account Director

Genesys•Published 14 hours ago•First seen 2 hours ago

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Account Director, Key Accounts – Strategic Growth

Create the next wave of growth with Genesys

Can you create significant growth within the UK’s largest and most complex organisations?

Can you find whitespace in an established strategic relationship just as effectively as you can break into an organisation where Genesys has little or no footprint?

Can you engage C-suite executives on AI and business transformation — and turn those conversations into material commercial outcomes?

If so, we’d love to meet you.

The Opportunity

As an Account Director – Key Accounts, you will own a portfolio of strategically important UK and Ireland enterprises.

Your portfolio may combine existing Genesys customers with significant growth potential and major new-logo opportunities. The precise mix may evolve, but the mandate is simple:

Create significant, sustainable net-new growth.

This is neither a traditional account-management role nor a pure greenfield hunting role. You will operate as the CEO of your territory — finding whitespace, developing executive relationships, creating opportunities and leading complex enterprise pursuits from first conversation through to successful customer outcomes and further growth.

You will engage customers around some of their biggest strategic priorities — AI, Experience Orchestration, Customer Experience, digital transformation and productivity — positioning Genesys as a strategic partner for transformation.

What You’ll Do

Create & Win Growth

Build and execute strategic plans across a portfolio of high-value Key Accounts.
Create pipeline through new executives, buying centres, use cases and transformation priorities.
Break into new-logo accounts while finding material whitespace within established customers.
Turn initial wins into durable, expanding strategic relationships.
Own complex opportunities from creation through negotiation and close.

Engage at Executive Level

Build trusted relationships across CX, Operations, Technology, Digital, Data, AI and Transformation.
Understand the customer’s strategy and connect Genesys to the outcomes that matter.
Bring insight and respectful challenge rather than simply responding to requirements.
Make complex AI and technology conversations simple, relevant and commercially compelling.

Lead Complex Enterprise Pursuits

Apply MEDDPICC discipline to qualification, strategy and execution.
Build champions, reach Economic Buyers and navigate complex decision environments.
Create compelling business cases and differentiated competitive strategies.
Lead sophisticated commercial negotiations while protecting long-term value.

Orchestrate One Genesys

Lead virtual teams across Solution Consulting, Business Value, Customer Success, Partners, Services, Marketing and Executive Leadership.
Bring the right people together around a clear strategy to win.
Stay accountable for the outcome without needing to own every action.

The DNA We’re Looking For

We’re looking for more than an experienced enterprise seller. We want a world-class operator.

Growth Mentality — You instinctively look for whitespace. An installed base is a platform for the next opportunity, not a reason to become comfortable.
Customer-Win Orientation — You create commercial success by solving meaningful customer problems and building trusted, long-term relationships.
Consistent Overachievement — You have a sustained record of exceeding ambitious targets and can explain how you created those results.
Hunter Instinct — You create opportunities rather than wait for them, regardless of whether the account is technically a customer or prospect.
Curiosity & Intelligence — You ask exceptional questions, learn quickly and can move effortlessly between technical detail and board-level strategy.
Executive Gravitas — You communicate with clarity, simplify complexity and bring a perspective senior executives value.
Bias for Action — You create momentum, solve problems and focus relentlessly on what you can influence.
Character & Resilience — You operate with integrity, respond well to challenge and remain a strong teammate under pressure.

What You’ll Bring

A strong record of enterprise SaaS, cloud, AI or complex technology sales, with consistent quota overachievement.
Experience creating significant growth across large, complex enterprise accounts.
Evidence of both new-logo acquisition and strategic account expansion.
A track record of personally creating pipeline and opening new executive relationships.
Experience closing complex, multi-year enterprise agreements.
Strong MEDDPICC, commercial and negotiation capability.
Credibility with C-suite and senior business and technology leaders.
The ability to lead cross-functional teams through influence rather than hierarchy.
Intellectual curiosity, resilience, urgency and high personal accountability.
Experience in CX, CCaaS, enterprise AI, CRM, cloud platforms or adjacent transformation technologies is valuable, but not essential.

We care more about whether you can create, shape, win and grow strategic enterprise relationships.

Why Genesys?

Customer experience is entering a defining period of change as AI transforms how organisations connect customers, employees, technology and increasingly autonomous agents.

Genesys sits at the heart of that transformation.

You’ll have the opportunity to work with some of the UK’s most important organisations, lead conversations spanning AI, CX and enterprise transformation, and create the next generation of strategic Genesys relationships.

The starting point may be different in every account. The expectation isn’t different: create, win, retain and grow.

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.