Access Control Technician
Description
The Access Control Technician is responsible for monitoring, tracking, and coordinating all security and access permissions for new employees, contractors, and vendors. The Technician shall maintain and update access levels for existing employees, contingent workers, and contracted suppliers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.
Responsibilities
- Able to adapt to communication styles to suit different audiences at Tesla.
- Action-oriented, able to follow up on feedback to ensure positive outcomes.
- Provide exceptional customer service while supporting external partners with requests through established communication channels.
- Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines.
- Adhere and follow the guidelines established through the Global Access Control Program.
- Identify issues with badging processes and equipment and bring to the attention of management.
- Develop isinsightful recommendations to address complex operational and strategic problems.
- Perform other IT-related duties and special project functions as assigned.
Requirements
- Good hands-on working experience with Access Control Systems (ACS).
- Superior customer service skills to deal with both internal and external customers.
- Ability to communicate in English effectively, both orally and in writing.
- Able to remain calm and handle high stress situations in a fast-paced environment.
- Ability to work independently or as part of a team.
- A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
- Comfortable with high-tech work environment and constant learning of new tools and innovation
- Attendance and punctuality are essential and expected.
- Must be able to work additional time, weekends, and holidays as required by Operations.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.