3PL Manager, External Fulfillment EU
Amazon•Published 1 days ago•First seen 21 hours ago
Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations
and performance of our critical third-party logistics provider network. In this pivotal role, you will be
responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as
operational performance, cost management, continuous improvement, change management, network
integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.
Key job responsibilities
Performance Management:
• Establish and lead a structured, systematic approach to site-level performance management,
including the use of short-term improvement plans, deviation management, and providing high-
quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in
collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Serve as a benchmark for peers, setting the standard for performance management excellence
Cost Management:
• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting
of new productivity and cost-controlling projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement
activities
Continuous Improvement:
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect
potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting
higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on
improvement plans
Change Management:
• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and
setting higher benchmarks for the rest of the network
Network Integration:
• Establish continuous and successful bi-directional exchange of support with internal senior network
management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
fulfillment network and supporting functions
Escalation:
• Proactively identify and escalate critical issues, utilizing effective communication and partnering
with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior
leadership calls
3P Key Accounting & Vendor Relationship Management:
• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's
internal leadership, and the broader provider network
• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for
peers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bielany Wroclawskie, POL - 17,100.00 PLN Monthly
and performance of our critical third-party logistics provider network. In this pivotal role, you will be
responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as
operational performance, cost management, continuous improvement, change management, network
integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.
Key job responsibilities
Performance Management:
• Establish and lead a structured, systematic approach to site-level performance management,
including the use of short-term improvement plans, deviation management, and providing high-
quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in
collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Serve as a benchmark for peers, setting the standard for performance management excellence
Cost Management:
• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting
of new productivity and cost-controlling projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement
activities
Continuous Improvement:
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect
potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting
higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on
improvement plans
Change Management:
• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and
setting higher benchmarks for the rest of the network
Network Integration:
• Establish continuous and successful bi-directional exchange of support with internal senior network
management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
fulfillment network and supporting functions
Escalation:
• Proactively identify and escalate critical issues, utilizing effective communication and partnering
with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior
leadership calls
3P Key Accounting & Vendor Relationship Management:
• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's
internal leadership, and the broader provider network
• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for
peers
Basic Qualifications
- Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
- Speak, write, and read fluently in English
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities.
Preferred Qualifications
- Experience leading process improvements
- Experience in analytical tasks or projects, working with data
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience working with vendors or partners
- Experience leading cross-functional projects and implementing strategic initiatives
- Proficiency in data analysis and interpreting complex performance metrics
- Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
- Advanced degree in a relevant field/ MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.
Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.
Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.
Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).
Bielany Wroclawskie, POL - 17,100.00 PLN Monthly