Vendor Operations Manager

As part the Vendor Manager for the gUP Operations team, you will manage a team of vendors (suppliers) based across the globe that support scaling efforts with a variety of cross-functional teams for a host of exciting new products/service offerings from Google. You will use project and vendor management skills to recommend solutions that will help improve evolving workflows and prepare them for scaling. You will be expected to manage a portfolio of vendor workflows that support process excellence, contribute to the long-term operational strategy and support model, and continuous improvements of business processes.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $105000 - $152000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage financials/metrics and workflow allocation for global projects on vendor operations cutting across multiple geographies, suppliers and platforms. Review vendor data, identify process improvement opportunities and drive improvement of vendor performance.
• Drive large-scale complex projects spanning across multiple sites and suppliers. Manage the project execution, identify project stakeholders, and manage their expectations.
• Be a liaison for multiple vendor groups, be able to identify the process opportunities and work with teams to help streamline operations, drive operational excellence, remove redundancies in the process, handoffs, etc.
• Work closely with cross-functional teams, COE team, Vendor Partners and other business teams to review the volume changes, forecasting and capacity planning and help teams prepare accordingly.
• Setup and drive monthly governance forums on what is working well, what needs improvement and proposed action plan.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in operations or business management, and vendor management.
  
• 5 years of experience using analytics or applying project management tools to address business issues.
  

Preferred qualifications:

• Project management certifications such as PMP, Six Sigma, etc.
• Experience in risk and change management.
  
• Experience in cost, quality, and relationship management.
• Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs.
  
• Excellent analytical and structured problem-solving skills.