Technical Account Manager, Google Cloud Consulting

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The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Account Manager, you will help customers adopt Google Cloud products. In this role, you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, and many more. You will regularly engage with the stakeholders, including executives of large enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Guide multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic road maps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and support to guide issues and escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Minimum qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role, interfacing with stakeholders, driving customer technical implementation, or transformation programs.
Experience working across business units internally and at enterprises, and translating business requirements into technological solutions.
Experience in application/workload migration to public cloud providers.

Preferred qualifications:

Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Ability to communicate in Thai fluently to support client relationship management in this region.
Excellent communication, presentation, problem-solving, and management skills.