SSG Customer Experience Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Join Lenovo's Solutions & Services Group (SSG), one of the fastest-growing areas of the business, focused on delivering innovative services, digital solutions, and exceptional customer experiences. As a SSG Customer Experience Specialist, you'll play a key role in onboarding and enabling customers on Service Connect, Lenovo's digital support platform. Working closely with customers, sales teams, and account managers across EMEA, you'll deliver demos, training, and ongoing support to help customers maximize the value of the platform. In this role, you'll report directly to the Senior Manager, ISG eService & Service Connect, and become a trusted partner in ensuring a seamless and engaging customer experience.

What You Will Do:

• Lead customer onboarding, ensuring a seamless setup experience and guiding users through platform adoption.
• Deliver engaging product demos and training sessions, helping customers understand key features, functionality, and best practices.
• Create and maintain onboarding materials, including training guides, demos, presentations, and support documentation.
• Act as the first point of contact for customer inquiries, identifying needs, troubleshooting issues, and providing timely solutions.
• Support customers with portal navigation, asset management, warranty information, service cases, and product-related questions.
• Manage customer account setup and asset onboarding, including individual and bulk asset uploads for enterprise customers.
• Collaborate closely with sales, account managers, and internal stakeholders to deliver an exceptional customer experience and ensure successful adoption.
• Capture customer feedback, document interactions, escalate complex issues when needed, and drive continuous service improvement through Voice of Customer insights.

What You Will Need:

• 2-5 years of experience in customer onboarding, customer success, enablement, or other customer-facing support roles.
• Excellent communication, presentation, and active listening skills, with the ability to engage professionally with customers and stakeholders.
• Confident presenting and demonstrating tools or platforms to customers, both virtually and in live sessions.
• Customer-centric mindset with a passion for delivering a positive experience and building strong relationships.
• Strong problem-solving skills, able to identify customer needs, explain solutions clearly, and adapt to different situations.
• Highly organized and adaptable, capable of managing multiple priorities and requests in a fast-paced environment.
• Collaborative team player who works effectively across sales, account management, and other cross-functional teams.
• Background in SaaS, ERP, portals, software onboarding, or customer success environments is highly preferred, along with proficiency in Microsoft Office tools.

What We Offer:

• Opportunities for career development & growth 
• Performance based rewards  
• Hybrid working model (homeoffice/office) 
• Up to 3 paid Personal Days annually 
• Additional vacation days 
• 100% sick leave compensation up to 2 months per year 
• A broad selection of soft / hard skills trainings and individual mentoring 
• Employer contribution to the Third Pillar Pension System 
• Life & life events insurance, fully covered by company  

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

PAY TRANSPARENCY

The anticipated initial gross base salary range for this position is €22700–33220 per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations. 

Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process. 

In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities. 

For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.