Sr Technical Support Engineer

HERE Technologies•Apply•Published 24 days ago•First seen 4 days ago

Responsibilities

We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

As a Senior Technical Support Engineer, you will:

Support mobile and embedded SDK implementations across Android, iOS, and Flutter
Investigate and resolve complex production issues using stack traces, logs, and debugging tools
Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services
Analyze root causes and drive permanent solutions for high-impact technical challenges
Act as an escalation point for complex customer issues
Collaborate cross-functionally with engineering, product, and support teams
Manage multiple priorities and customer engagements in a fast-paced environment

Qualifications

You are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences.

You bring:

Experience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)
Strong troubleshooting skills across mobile platforms and backend integrations
Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning
Ability to analyze issues, identify root causes, and communicate solutions effectively
Experience working in customer-facing or cross-functional environments
Strong collaboration and communication skills (written and verbal)
Ability to manage multiple priorities and adapt in dynamic environments
Accountability and ownership to drive tasks through completion

Please submit resumes in English.

This is a hybrid opportunity and requires to be in the Leon, Guanajuato office at least three days per week.

What Do We Offer?

At HERE, you will find a collaborative and inclusive environment where you can grow your career while working on meaningful technology.

We offer:

Opportunities to work on innovative, real-world location-based solutions
A collaborative and supportive global team environment
Learning and development opportunities to grow your technical and professional skills
Flexible and inclusive workplace culture
Competitive compensation and performance-based bonus

Actual compensation will be based on skills and experience. This position is also eligible for an annual performance bonus, subject to company and individual performance.

HERE Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, age, or disability.