Sr. MTS Software Engineering - AIRI

eBay•Apply•Published 1 days ago•First seen 2 hours ago

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Staff Engineer – AI Research, Innovation

eBay is seeking a dedicated, highly skilled, and technically hands-on Senior Staff Engineer, to join our AI Research and Innovation division. This is a high-impact individual contributor role focused on shaping, building, and scaling advanced AI systems at one of the world’s most established and heavily trafficked ecommerce platforms.

In this role, you will serve as a senior technical leader, hands-on architect, and individual contributor for strategic AI initiatives. You will guide the design, development, evaluation, deployment, and operation of production AI systems that power intelligent experiences across eBay.

This is not a people-management role. You will not be responsible for direct reports, performance management, or administrative team leadership. However, you will be expected to provide strong technical leadership through architecture, design reviews, code reviews, mentorship, technical strategy, cross-team influence, and hands-on execution.

You will partner closely with Product, Research, Data Engineering, Platform Engineering, and Software Engineering teams to translate ambiguous business and user needs into reliable, scalable, responsible, and production-ready AI systems.

About the Role

As a Senior Staff AI Engineer, you will work across the full AI lifecycle: early exploration, rapid prototyping, system design, model and agent integration, evaluation, experimentation, production deployment, observability, and continuous improvement.

Your focus will include Generative AI systems, LLM-powered applications, intelligent agents, conversational AI, retrieval-augmented generation, agentic workflows, and multi-agent architectures. You will help define the technical direction for key AI initiatives while directly working to sophisticated engineering work.

This role requires deep hands-on engineering ability, strong architectural judgment, AI systems expertise, and the ability to lead through influence rather than formal authority. You should be comfortable operating in ambiguous problem spaces, making pragmatic tradeoffs, influencing senior partners, and helping teams turn ambitious AI ideas into durable production systems.

Our systems operate at large ecommerce scale, serve high-volume real-world user traffic, and power critical intelligent experiences across the eBay platform.

What You Will Accomplish

Lead the architecture, design, development, and optimization of scalable AI systems using Generative AI, LLMs, retrieval-augmented generation, and agent-based architectures.
Serve as the technical owner or technical lead for high-impact AI initiatives that span multiple services, systems, teams, or product surfaces.
Design and build agent-led user experiences and backend systems that leverage task decomposition, memory, tool use, dynamic planning, retrieval, workflow orchestration, and multi-agent coordination.
Translate ambiguous business, research, and product opportunities into clear technical strategies, architecture proposals, implementation plans, milestones, risks, and tradeoffs.
Drive architectural decisions for AI-powered products and platforms, ensuring systems are reliable, maintainable, scalable, cost-effective, observable, and production-ready.
Contribute directly to complex implementation work across backend services, AI orchestration layers, model integration systems, evaluation frameworks, APIs, data pipelines, and observability tooling.
Partner with Product, Research, Data Engineering, Platform Engineering, and Software Engineering teams to align AI system design with user needs, business goals, platform capabilities, and operational constraints.
Establish and promote technical standards for AI system design, agent architecture, LLM integration, evaluation, experimentation, responsible AI, production monitoring, and operational excellence.
Lead design reviews, architecture reviews, code reviews, technical planning sessions, and production-readiness reviews for complex AI systems.
Mentor and guide engineers through technical problem solving, design feedback, implementation support, code quality improvements, and knowledge sharing.
Help advance eBay’s internal GenAI platform by contributing reusable components, APIs, frameworks, reference architectures, evaluation patterns, engineering guidelines, and shared services.
Define and improve AI evaluation practices, including offline evaluation, online experimentation, regression testing, model behavior analysis, quality measurement, human feedback loops, and production feedback mechanisms.
Monitor and optimize AI systems in production for latency, quality, scalability, reliability, availability, cost efficiency, safety, and responsible AI use.
Identify technical risks early and drive practical mitigation plans across architecture, implementation, launch, and operations.
Influence technical strategy across teams by aligning engineering decisions with broader organizational goals, platform direction, and long-term scalability.
Stay ahead of advances in AI, LLMs, machine learning engineering, AI agents, retrieval systems, model serving, evaluation tooling, and emerging developer frameworks, applying a pragmatic lens to production adoption.
Drive continuous improvement across design, implementation, evaluation, deployment, monitoring, incident response, and operational processes.

What You Will Bring

10+ years of experience in software engineering, machine learning engineering, AI engineering, distributed systems, or related technical roles.
5+ years of focused experience developing, deploying, and operating AI-centric, ML-powered, or data-intensive systems in production environments.
3+ years of experience leading complex technical initiatives, setting architecture, mentoring engineers, or providing technical direction across teams.
2+ years of hands-on experience building agent-led systems, including LLM-based agents, autonomous workflows, task-planning systems, tool-using agents, retrieval-augmented agents, or multi-agent orchestration.
Proven success taking AI-powered products, platforms, or intelligent systems from prototype to production with a strong emphasis on maintainability, scalability, reliability, performance, cost efficiency, and user impact.
Deep hands-on engineering skills, with the ability to personally design and implement complex production systems.
Strong programming skills in Java or similar JVM languages, with working proficiency in Python and ML/AI frameworks such as PyTorch, Transformers, scikit-learn, or similar tools.
Experience designing and operating production-grade AI systems, distributed services, APIs, or platform components that serve high-volume, real-world user traffic.
Strong understanding of Generative AI system design, including prompt orchestration, model integration, retrieval, grounding, tool use, evaluation, guardrails, observability, and production monitoring.
Experience with conversational AI concepts, including intents, entities, dialogue flows, actions, user journeys, context management, and UX considerations for interactive systems.
Hands-on experience with:
- Spring Framework or Spring Boot
- Docker and Kubernetes
- Distributed systems and scalable backend services
- Large-scale data technologies such as Hadoop, Spark, or similar systems
- REST, GraphQL, gRPC, or other service/API patterns
- Production monitoring, observability, alerting, incident response, and performance optimization
- CI/CD, automated testing, deployment practices, and operational support
Strong understanding of AI system evaluation, including quality measurement, experimentation, model behavior analysis, regression testing, production feedback loops, and user-impact measurement.
Ability to lead technical discussions, evaluate tradeoffs, influence senior partners, and communicate complex AI concepts clearly to technical and non-technical collaborators.

Bonus Qualifications

Experience with C++ and CUDA for performance-critical AI, ML, inference, or systems components.
Experience with streaming data systems such as Kafka, Flink, Beam, or Storm.
Experience with retrieval-augmented generation, vector databases, embeddings, semantic search, ranking, knowledge-grounded AI, or information retrieval systems.
Knowledge of tool-use frameworks, agent orchestration platforms, AI workflow automation, multi-modal model integration, or multi-agent system design.
Experience building internal AI platforms, developer tools, reusable AI services, model-serving infrastructure, evaluation platforms, or shared ML infrastructure.
Experience operating AI systems in high-traffic ecommerce, marketplace, search, personalization, recommendations, ads, trust, risk, payments, or customer-service environments.
Experience influencing architecture across multiple teams or domains without relying on formal management authority.
Experience helping with hiring, onboarding, technical mentoring, engineering standards, architecture forums, or technical growth programs.
Experience defining responsible AI practices, model governance processes, safety evaluation, abuse-prevention patterns, or production AI monitoring standards.

What We Look For

We look for a senior staff-level individual contributor with deep engineering expertise, strong AI systems judgment, and the ability to guide teams through complex, ambiguous technical challenges.

You are a hands-on builder who can lead by example. You are comfortable writing production code, reviewing architecture, debugging sophisticated systems, and helping teams make practical decisions under uncertainty.

You can operate at multiple levels: from technical strategy and architecture down to implementation details, performance bottlenecks, model behavior, evaluation gaps, and production incidents.

You are a strategic problem solver who can connect AI capabilities to product impact, platform scalability, engineering quality, cost efficiency, and long-term technical direction.

You communicate clearly with researchers, engineers, product managers, data teams, and business partners. You can explain complex AI concepts in practical terms and align teams around sound technical decisions.

You enjoy mentoring engineers, raising the engineering bar, and creating a collaborative technical culture without needing formal people-management authority.

You are a pragmatic innovator with deep curiosity and hands-on experimentation across the evolving Generative AI and AI agent ecosystem.

You are a strong advocate for responsible, ethical, reliable, measurable, cost-conscious, and user-centered AI systems.

You are excited to help push the boundaries of what is possible with AI at eBay while keeping production quality, operational excellence, and user trust at the center of the work.

Additional Details

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.