Specialist, Implementation
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, ImplementationPurpose of the Team- The Customer Implementation Services team provides customer processing implementation support for MasterCard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers.
- We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations.
- Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution.
- Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms.
- Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities
- Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
- Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
- Are you able to cope with a fast changing and ambiguous environment?
- Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
- Assures processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications.
- Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.
- Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.
- Education: Bachelor’s degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar
- Ability to interact well with customers
- Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
- Project management skills.
- Experience with card management systems
- Relevant experience in “Information Technology” system knowledge, with understanding of network technology, applications, and project management.
o Ability to design HTML using CSS
o SQL basic - intermediate knowledge
o Experience using and querying databases
o API Knowledge for Java and open languages
o Development systems methodologies knowledge
- Card payment, Authorization, Clearing and Settlement processes knowledge
- Know the basics of 4 party model
- Familiar with currency conversion concepts
- Spanish and English spoken
- Occasional domestic and international travel
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.