Software Engineer - Java - Messaging Orchestration for Apple iCloud, Apple Music and more

Summary

The role is in Apple Services Engineering (ASE) in London. ASE is the team behind high-profile services such as Apple iCloud, Apple Music, Apple TV, Apple Arcade and more. We are seeking an accomplished engineer to build the software for our customer engagement platform, powering message orchestration across Apple Services at global scale.

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Description

The ASE Customer Engagement engineering team is responsible for building the platform that enables communicating with millions of customers every day, across services such as Apple iCloud, Apple Music, Apple TV, Apple Arcade, Apple News+, Apple Fitness+, Apple Wallet and more.

In this team, you will be responsible for building, improving and maintaining server-side applications that process requests at phenomenal scale, with low latency and high availability. These applications transform and optimise self-service configurations (including campaigns and signals) maintained by operations teams using tooling for runtime execution. At runtime, they orchestrate customer messaging to millions of users with sophisticated targeting, personalisation and A/B testing across Apple Services.

Responsibilities

• Partnering with Product and Design teams to understand requirements, assess technical feasibility and delivering engineering milestones
• Keen on adoption of new technologies and best engineering practices, including effective and responsible use of GenAI and agents
• Building reliable, maintainable and well-tested Java services
• Working with our QA and SRE teams to establish reliability and quality goals
• Anticipating and coding to cater for our highly-distributed mass-scale Apple ecosystem
• Collaborating with your local and partner engineering team members and consumers of our platform
• Applying and improving engineering practices across testing, code review, CI/CD and service operations

Minimum Qualifications

• Strong software engineering skills, with experience building reliable production systems supported by effective unit, integration and system testing
• Diagnose complex defects and operational issues across service boundaries; improve observability and prevention.
• Experience with code review processes, collaborative development and familiarity with version control systems
• Advance proficiency in Java
• Communicate effectively, both written and verbal, with technical and non-technical cross-functional teams
• Undergraduate degree related to computing or equivalent professional experience

Preferred Qualifications

• Demonstrated experience integrating AI agents into software development workflows to improve code quality, facilitate debugging, enhance code reviews, and maintain comprehensive documentation
• Experience solving complex problems across multiple layers of the stack
• Proficient at using test-driven development to empower CI/CD workflows
• Strong knowledge of data structures, concurrency patterns, and software design principles
• Experience with cloud-scale infrastructure, observability, and operational excellence