Service Enablement Project Manager
Why Work at Lenovo
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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
Job Responsibilities：- Represent Service in key business decision forums and product milestone reviews
- Define warranty strategies aligned with product positioning and customer expectations
- Design service models and align with service offerings
- Perform service cost, readiness, and risk analysis to support launch decisions
- Develop and maintain the overall hardware support and service readiness plan
- Own service‑related launch milestones and ensure on‑time delivery
- Partner with global teams to turn service requirements into executable plans
Job Requirements：
- Demonstrated experience in participating in business decision-making and product milestone review processes from a service perspective.
- Proven capability in developing warranty strategies and service models that align with product positioning and customer needs.
- Proficiency in conducting service-related analysis, including cost, readiness, and risk assessment, to support launch decisions.