Senior UX Designer, Amazon Delivery Customer Experiences

Have you ever realized you forgot to add something to an order that's already on its way — wishing you could simply toss it in before the truck leaves? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to keep evolving our experience of adding items to deliveries already in motion, turning a moment of missed opportunity into one of effortless convenience. In this role, you'll navigate the intersection of real-time logistics constraints and customer intent, designing experiences that make a complex behind-the-scenes orchestration feel simple and intuitive to millions of shoppers. Working directly with senior leaders and multi-disciplinary teams across partner organizations, you'll uncover when and how customers want to consolidate purchases, and translate those insights into novel interactions that challenge traditional assumptions about the finality of a placed order. Your work will define a new category of delivery experience — one where flexibility feels natural and every package is an open invitation rather than a closed transaction. As a part of our team, you'll also be connected with a broader group of designers and researchers in a design organization working through different lenses to elevate our delivery customer experience overall.

Qualities that will help you succeed:

• You are creative, curious, comfortable working in cross-functional environments and show a strong bias for action to deliver results.
• You will have a consistent track record of developing and launching new ideas and step-change improvements.
• You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer
• You are proactive in driving alignment and navigating debates through effective communication and relationship-building.

Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery.
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights.
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions.
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development.
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders.

About the team

Amazon Delivery’s Customer Experiences team (ADX CX) is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications

• 7+ years of UX designer or interaction designer experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience designing customer facing retail products
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Experience in life cycle design projects from design strategy through execution
• Knowledge of best practices for information architecture and interaction design, user-centered design process
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience designing and managing workflow with AI tools

Preferred Qualifications

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting designs and collaborating with all levels of the organization
• Experience presenting to and effectively advising senior leaders outside of design
• Experience providing and effectively communicating strategic and tactical recommendations based on data

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 137,800.00 - 186,400.00 USD annually