Senior Operations Specialist - Japanese Speaking
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Portfolio Management
- Manage and oversee a designated portfolio of customer accounts on a daily basis.
- Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
- Monitor account performance and maintain accurate account records.
Collections & Cash Management
- Drive timely collection of outstanding receivables and achieve collection targets.
- Review and follow up on overdue accounts while developing action plans to resolve delinquencies.
- Raise payment requests, support cash application, reconciliation, and funding activities.
Credit Risk Management
- Work closely with internal functions to support Credit requirements of customers and support Lenovo business growth
- Identify, assess, and proactively report potential credit within the assigned portfolio.
Account & Order Management
- Monitor and resolve pending orders, invoices, and account discrepancies in a timely manner.
- Prepare contracts for new partner onboarding or support renewal contracts.
Customer & Stakeholder Management
- Build and maintain strong working relationships partners and and cross-functional teams.
- Collaborate closely with internal and external stakeholders to resolve disputes and account-related issues.
- Drive customer satisfaction through responsive and professional service.
Reporting & Analysis
- Prepare weekly portfolio review reports and other management reports as required.
- Analyze account trends and recommend improvement opportunities.
- Ensure accuracy and completeness of customer account information and reporting.