Program Manager, Resets, WWGS (Worldwide Grocery Stores)
Amazon•Published 21 hours ago•First seen 1 hours ago
This position is no longer listed on the company's careers site. The discussion below stays open.
At Amazon, we are working to be Earth's most customer-centric company. To support this mission, Worldwide Grocery Stores (WWGS) is seeking a customer-obsessed, analytical, and innovative Program Manager to help define and execute reset planning strategies that improve the customer experience across our grocery formats.
The WWGS Reset team is responsible for defining and implementing the omnichannel reset strategy that enables selection decisions and merchandising strategies to flow end-to-end (E2E), delivering compelling and competitive assortment to our customer for conversion. The team leads WWGS critical stakeholders through complex deliverables, guiding Category Managers and broader teams on selection, while maintaining financial accountability for Key Performance Indicators (KPI). The team provides a crucial bridge between category teams, inventory teams, operations teams and other stakeholders, to deliver CX.
In this role, you will own planning programs and analytical mechanisms that inform selection strategy, assortment decisions, and customer experience planning across Worldwide Grocery Stores. You will partner closely with Category, Selection, Operations, Finance, Product, Supply Chain, and Business Intelligence teams to develop scalable planning frameworks that improve how we select, merchandise, and present products to customers across our grocery formats.
A key component of this role will be defining and scaling the analytical mechanisms used to support strategy and execution. This includes developing requirements for reporting and insights, partnering with Business Intelligence teams to build scalable solutions, and translating data into actionable recommendations for selection strategy, physical store planning, and customer experience improvements. You will be responsible for identifying opportunities to improve planning processes, simplify decision-making, and influence strategic business decisions through data-driven insights.
The successful candidate will demonstrate strong business judgment, analytical rigor, and the ability to operate effectively in ambiguous environments. You should be comfortable influencing stakeholders across multiple organizations, defining requirements for new programs and tools, and driving initiatives from concept through implementation. High judgment, analytical talent, and exceptional communication skills are essential for success in this role.
Key job responsibilities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, NY, New York - 81,600.00 - 142,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
The WWGS Reset team is responsible for defining and implementing the omnichannel reset strategy that enables selection decisions and merchandising strategies to flow end-to-end (E2E), delivering compelling and competitive assortment to our customer for conversion. The team leads WWGS critical stakeholders through complex deliverables, guiding Category Managers and broader teams on selection, while maintaining financial accountability for Key Performance Indicators (KPI). The team provides a crucial bridge between category teams, inventory teams, operations teams and other stakeholders, to deliver CX.
In this role, you will own planning programs and analytical mechanisms that inform selection strategy, assortment decisions, and customer experience planning across Worldwide Grocery Stores. You will partner closely with Category, Selection, Operations, Finance, Product, Supply Chain, and Business Intelligence teams to develop scalable planning frameworks that improve how we select, merchandise, and present products to customers across our grocery formats.
A key component of this role will be defining and scaling the analytical mechanisms used to support strategy and execution. This includes developing requirements for reporting and insights, partnering with Business Intelligence teams to build scalable solutions, and translating data into actionable recommendations for selection strategy, physical store planning, and customer experience improvements. You will be responsible for identifying opportunities to improve planning processes, simplify decision-making, and influence strategic business decisions through data-driven insights.
The successful candidate will demonstrate strong business judgment, analytical rigor, and the ability to operate effectively in ambiguous environments. You should be comfortable influencing stakeholders across multiple organizations, defining requirements for new programs and tools, and driving initiatives from concept through implementation. High judgment, analytical talent, and exceptional communication skills are essential for success in this role.
Key job responsibilities
- Own planning programs and mechanisms that support reset strategies, assortment planning, ROI tracking, special projects, and customer experience initiatives across Worldwide Grocery Stores.
- Partner with Category, Selection, Operations, Finance, Supply Chain, Product, and Business Intelligence teams to develop scalable planning frameworks that improve customer experience and business performance.
- Partner with Business Intelligence teams to develop reporting solutions, analytical frameworks, and scalable mechanisms that enable data-driven decision making across Trade Planning.
- Build data-driven selection guidance and category prioritization frameworks that help teams determine the right products, categories, and customer experiences to feature across key events.
- Influence stakeholders to unlock programatic buy-in on mechanisms, through customer, assortment, and performance insights.
- Drive end-to-end program management, including problem discovery, requirements definition, stakeholder alignment, launch readiness, execution, and post-event analysis.
- Serve as a key liaison between Reset team and partner organizations, ensuring stakeholders are aligned on priorities, timelines, and business objectives.
- Develop business reviews, leadership updates, and strategic recommendations that influence planning decisions across the organization.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 81,600.00 - 142,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually