Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Summary

Apple Services Engineering (ASE) powers the App Store, Apple TV, Apple Music, Podcasts, Books, and Cloud & Infrastructure platforms — delivering world-class entertainment in 35+ languages to 150+ countries. It's where art meets technology at Apple scale.

The ASE PMO drives program delivery excellence through process innovation, standards, data, and technology - building efficiency and organizational momentum across ASE Programs.

Description

We're looking for a PMO Program Manager to drive program oversight, release and information management, and change enablement. You'll sit at the intersection of people, process, and technology — and play a defining role in how AI-powered tools and practices reshape how our teams plan, communicate, and ship software.

Responsibilities

• Own and evolve core PM process documentation, templates, and integrated tools aligned with ASE Program Management priorities
• Drive PMO standards adoption through targeted communications, training, and engagement programs that inspire lasting behavioral change — not just awareness
• Partner with ASE Program and Engineering leads to proactively align ASE and partner schedules
• Define and standardize processes for feature demos, release readiness reviews, and executive status meetings
• Maintain accurate feature release calendars and milestone schedules across tools, documentation, and communications in partnership with cross-functional teams
• Serve as a trusted PMO partner to Software Engineering (SWE), Product, and Platform teams — deeply understanding development cycles and constraints to ensure program planning reflects engineering reality
• Build and maintain feature and bug reporting cadences to track release quality and convergence progress
• Drive a PMO communication plan keeping the org current on process/tooling changes, best practices, milestones, and program priorities
• Identify, evaluate, and champion AI-powered tools and workflows that improve how PMO and ASE program teams plan, document, and deliver
• Translate AI capabilities into practical, accessible standards — driving guidance, experimentation, and LLM-based tool adoption across the organization
• Act as a change agent for AI fluency, helping teams confidently integrate AI into daily program work
• Lead structured change management for PMO-driven initiatives across a large, globally distributed org — assessing readiness, identifying adoption risks, designing interventions, and measuring impact

Minimum Qualifications

• 5+ years of program management experience in cross-functional software engineering environments
• Demonstrated AI fluency: understands concepts, terminology, and practical applications; proven ability to apply AI to improve program workflows and team productivity
• Experienced in change management principles — stakeholder analysis, readiness assessments, adoption measurement — with a track record of driving sustainable behavioral change at scale
• Experienced with knowledge management systems, bug tracking, and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficiencies
• Track record of building and sustaining communities within large organizations — programs, events, and feedback loops that drive shared hands-on learning and cultural adoption
• Bachelor's degree or equivalent work experience

Preferred Qualifications

• Exceptional written and verbal communication skills — able to distill complexity for any audience
• Proven ability to build trust-based relationships across all levels, including engineering and quality organizations
• Skilled at influencing without authority in complex, matrixed environments
• Anticipates leadership and organizational needs; course-corrects with confidence and discretion
• Strong consultative problem-solver — brings structure to ambiguity and communicates guidance clearly and succinctly
• Strong technical aptitude; self-directed learner who thrives on rapid experimentation with emerging tools
• High professionalism; operates autonomously and handles sensitive information with integrity
• PMP certification a plus
• Preferred tools: Confluence, Radar, Keynote, Slack, Final Cut Pro/iMovie, Photoshop, basic HTML and AI productivity tools (ChatGPT, Claude, Gemini, or equivalent)