Program Manager Extended Producer Responsibility, RISC Program
Amazon•Published 21 days ago•First seen 3 hours ago
As a Risk Manager for Extended Producer Responsibility (EPR) at Amazon, you will play a crucial role in our commitment to environmental responsibility and sustainable business practices. You'll lead efforts to ensure Amazon's compliance with EPR regulations across multiple jurisdictions, focusing on waste streams such as packaging, electronics, and batteries, amongst others. In this position, you'll leverage your strategic thinking, analytical skills, and stakeholder management abilities to develop innovative solutions, optimize compliance processes, and support Amazon's goals while navigating complex regulatory landscapes.
Key job responsibilities
Partner with cross-functional teams to drive continuous improvements in compliance workflows, focusing on reducing seller burden, improving automation, and scaling across new regulations
Drive automation of appeals handling to reduce cost to serve while maintaining reinstatement accuracy and seller satisfaction
Track and analyze appeals metrics including appeal rates, reinstatement rates, first contact resolution, and time to resolution to identify opportunities for automation
Drive UX improvements that reduce seller confusion, repeat contacts, and unnecessary appeals related to EPR enforcement actions
Implement automation processes that reduce manual investigation effort and improve consistency of appeal outcomes
Identify and implement cost reduction initiatives within the appeals lifecycle, targeting reduction in repeat contacts and contacts per issue
Key job responsibilities
Partner with cross-functional teams to drive continuous improvements in compliance workflows, focusing on reducing seller burden, improving automation, and scaling across new regulations
Drive automation of appeals handling to reduce cost to serve while maintaining reinstatement accuracy and seller satisfaction
Track and analyze appeals metrics including appeal rates, reinstatement rates, first contact resolution, and time to resolution to identify opportunities for automation
Drive UX improvements that reduce seller confusion, repeat contacts, and unnecessary appeals related to EPR enforcement actions
Implement automation processes that reduce manual investigation effort and improve consistency of appeal outcomes
Identify and implement cost reduction initiatives within the appeals lifecycle, targeting reduction in repeat contacts and contacts per issue
Basic Qualifications
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
- Bachelor's degree in Food Science or related field
- Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
- Bachelor's degree or equivalent
- Experience handling confidential information
- Experience interacting with local food safety regulators
Preferred Qualifications
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel